How to return non-subscription Adobe software

Returns for Adobe software are only available for non-subscription purchases made through Adobe directly.  If you purchased the software from any seller other than Adobe, please contact them for assistance.  This includes purchases made through resellers and online marketplaces. 

Please see Return or exchange a non-subscription product for additional information on software titles or Adobe products that are not eligible for return. 

If you decide to request a return, please follow the instructions under step two before contacting us at https://helpx.adobe.com/contact.html?rghtup=autoOpen to initiate the return process.