HUGE Unconfirmed Call Charges and Incredibly Poor Customer Service

I have illegally incurred costs of £200 after I returned a missed call from Adobe (a call that I had been waiting for two hours for from a technician that only rang once before disconecting). The number that they had used out to be routed through a California exchange to their India tech team. (all Adobe calls are free to India call centre from UK). The Adobe technician that I spoke to during the 50 min call on 26.06 in which they took over my desktop to move / change settings never highlighted that my call would be chargeable. I have subsequently raised this issue on five separate attempts with the teams in India who have dismissed the claim despite me showing call logs and bills, leaving me with demands from my mobile provider for the £200. This has now taken well over two days of solid work to try and resolve with Adobe without a suitable resolution. The Citizen’s Advice Legal Team have already confirmed that Adobe’s conduct is a breach of contract under the UK 2015 Consumer rights act. The best from Adobe today is an offer to pay my one month subscription (£21.96) otherwise if I take things further I may be facing a legal challenge from Adobe..!?! WTF..??? Adobe, this is disgraceful treatment of a customer! Your India customer service team need much more support and guidance if they are to come up to the standards that I had porevioulsy come to expect from Adobe over my 25 year career! This case is now going legal as the charge, lack of support and lack for customer service is incredible!  #adobe #creatorfest #citizensadvice #terriblecustomerservice