I cancelled my subscription and even got refunded a very small percentage of money but just got charged again, who do I contact?

Forum|Forum|2 days ago
July 20, 2026
1 reply
11 views

I got a free trial and forgot to cancel it so I was a few days late and was supposed to get a full refund but only got like 9 dollars back from 45 ish dollars, but it showed cancelled. I got charged 45 again today after a month.

kglad

Community Expert

dk you have a teams or enterprise subscription?

if not, check your account, https://account.adobe.com

does it show any subscriptions?

Jeff_A_Wright

Community Manager

Thank you for posting, Sudeshna.

I apologize for any confusion you have encountered in managing your subscription to our services. I am sorry that you did not find more value in our offerings.

I can confirm you canceled one subscription, but your second subscription for Adobe Acrobat Pro is still active, Sudeshna.

Please click on https://adobe.ly/4vKf86D to speak with a member of our team who can assist you with your cancellation and refund request.

For more information about the cancellation and refund process, see https://adobe.ly/3TLfKLG. Refunds may take up to 14 days to complete processing.

Please update this public discussion thread if you have any additional questions, Sudeshna. ^JW

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