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sudeshna_m
Participant
juil. 20, 2026 1:55 PM UTC
Question

I cancelled my subscription and even got refunded a very small percentage of money but just got charged again, who do I contact?

I got a free trial and forgot to cancel it so I was a few days late and was supposed to get a full refund but only got like 9 dollars back from 45 ish dollars, but it showed cancelled. I got charged 45 again today after a month.

    2 commentaires

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    juil. 20, 2026 1:58 PM UTC

    dk you have a teams or enterprise subscription?

     

    if not, check your account, https://account.adobe.com 

     

    does it show any subscriptions?

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    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity Manager
    Community Manager
    juil. 20, 2026 5:03 PM UTC

    Thank you for posting, Sudeshna.


    I apologize for any confusion you have encountered in managing your subscription to our services. I am sorry that you did not find more value in our offerings.


    I can confirm you canceled one subscription, but your second subscription for Adobe Acrobat Pro is still active, Sudeshna.


    Please click on https://adobe.ly/4vKf86D to speak with a member of our team who can assist you with your cancellation and refund request.


    For more information about the cancellation and refund process, see https://adobe.ly/3TLfKLG. Refunds may take up to 14 days to complete processing.


    Please update this public discussion thread if you have any additional questions, Sudeshna. ^JW

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