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Participant
July 22, 2026
Question

I had forgotten to cancel my yearly subscription, and got charged today. Is it possible to get a refund on the charge and my subscription canceled?

  • July 22, 2026
  • 3 replies
  • 18 views

I have recently gone through a life hectic life change that altered my financial situation, in the haze of this situation I had forgotten to cancel my annual subscription, and was surprised by the charge today. I was wondering, since I canceled soon after the charge, if I could get it refunded as well as my subscription canceled. 

    3 replies

    ShivangiGupta
    Community Manager
    Community Manager
    July 23, 2026

    Adobe offers full refund if the subscription is cancelled within first 14 days of purchase. More details: https://adobe.ly/3RMmDMl

    Once you cancelled your plan, an automatic refund is initiated which takes 12-14 days for the refund to get processed.


    ^Shivangi

    ^Shivangi
    kglad
    Community Expert
    Community Expert
    July 22, 2026

    you don’t qualify for a refund, but you can ask adobe support.

    John T Smith
    Community Expert
    Community Expert
    July 22, 2026

    You must cancel  https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    This is a public forum, not Adobe support... other users can't help
    This is the correct way to contact support
    https://helpx.adobe.com/contact.html?rghtup=autoOpen

    - and enter AGENT in the box asking How can we help you?