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Participant
July 18, 2026
Question

I purchased a Lightroom Cloud subscription expecting to be charged ₦700, but my bank account was debited ₦15,000 instead. I did not authorize this higher amount, and it does not match the subscription price displayed at the time of purchase.

  • July 18, 2026
  • 1 reply
  • 12 views

Please investigate this billing discrepancy and refund the excess amount charged to my account as soon as possible.

I am willing to provide my payment receipt, bank transaction details, or any other information required to help resolve this issue.

 

    1 reply

    kglad
    Community Expert
    Community Expert
    July 18, 2026

    did you have a prior trial or subscription to an adobe product?

    kanikas28368183
    Community Manager
    Community Manager
    July 20, 2026

    Hi Tope Nehemiah badru,


    I understand why this might be confusing, especially when you notice a charge on your account.

    I can see that you have an active Lightroom Mobile subscription, and the NGN 700 charge is for it. At this time, I don’t see any additional or unexpected charges linked to your Adobe account.

    If you notice any other amount that doesn’t match this, it’s likely billed by Apple. In that case, please reach out to the Apple Store support team, as they’ll have the correct details for those transactions and can assist you further.


    Thanks
    ^KS