Questions

I purchased a free trial of Firefly Pro Plus. Video creation is unlimited, but my credit score is decreasing. Is this normal?

Really bad timing, I remember when businesses goal was to deliver more for less. I started with Lightroom when it was a one time but. Corporate subscriptions are pushing small users out. So good bye

I purchased a free trial of Firefly Pro Plus. It claims to offer unlimited video creation credits via Web 3.0, but it's still charging me. Why? 

Hice el pago unos días después de la fecha límite desde el botón “intentar de nuevo”, el débito se reflejó en mi tarjeta y al momento en la ventana cc de adobe pero me sigue saliendo la advertencia de “problemas con el pago”. 

Hello,My free trial ended on July 11, 2026, and I was charged USD $359.88. I cancelled the subscription immediately on the same day and have not used the service since then.I received the cancellation confirmation email, but I have not received my refundyet. It has now been more than 14 days since I cancelled the subscription, and I would like to check the status of my refund.Could you please confirm whether my refund has been processed? If it has, could you also provide the refund date and the ARN (Acquirer Reference Number) so that my bank can trace the transaction?Thank you for your assistance. I look forward to your response.

Cancel my account 

I honestly cannot believe how difficult Adobe has made it to cancel a simple subscription.I purchased Acrobat Pro because I needed it for one month. Once I was finished with it, I tried to cancel before the next payment. The cancellation option was unnecessarily difficult to find, and Adobe would not even allow me to remove my debit card from the account.The only way I could prevent another payment was by turning off online transactions on my debit card. Yesterday, I temporarily enabled online payments because I needed to buy groceries, and Adobe immediately took €36.29 for another month.I did not want a second month, I have not used Acrobat Pro during this renewed period, and I do not intend to use it.What makes this even worse is that there seems to be absolutely no way to speak to an actual customer-service representative. Every support option takes me to another AI bot, which sends me around in circles without solving anything. I have already wasted far more time trying to cancel t

You need to fix the popup that someone else may be using my Adobe account. THEY AREN'T!!!! I've changed my password 3 times, I have 2fa set up, nobody is using my adobe account except me on my other computer and never at the same time. FIX THE POPUP OR GET RID OF IT!!![edited by moderator]

I purchased a subscription of 1596.94 INR But i don't get premium 😭 

i have made the subscription but still now its not reflecting  

Namaste!I forgot to cancel my free trial, and I was charged US$38.16 by Adobe Systems Software Ireland Ltd.I did not intend to continue the subscription, and I realized the charge only after it was processed.After the charge, I immediately canceled my subscription plan.Please process a refund for the US$38.16 payment.Thank you!

I cancelled my subscription on July 2 (within 14 days of registration) but until now I have not received the refund that I was charged after 7 days of trial. Can Adobe team help me on this? Thank you

Why it is now very hard perhaps impossible to contact Adobe support by sending email to support@adobe.com Days, weeks almost 3 months, I have not yet received answers from Adobe. Is there anymore know what other email address that can be used to contact Adobe Support Centre?  Rgds, Budi 

Firefly Standard credits missing after renewal, and unable to contact support?My Adobe Firefly Standard subscription renewed on 21 July, but the 2,000 premium credits have not been added.My account normally shows a total allowance of 2,250 credits, made up of 2,000 from Firefly Standard and 250 from my Photography Plan. It is currently showing only 250.A few days before renewal, the credit balance also appeared to freeze at 950 even though I was using features that should have deducted credits.Is anyone else seeing the same issue?I have also been unable to reach Adobe Customer Support. The support assistant directed me to Enterprise Support, which I am not eligible to use, and the normal support buttons either loop back or do nothing.Does anyone know a working way to contact Adobe Customer Support for an individual Firefly subscription?

The subscription amount of 2600 inr has been purchased mistakenly when I clicked in free trial and forget cancelling it, now I have cancelled my subscription within 14 days policy , please guide me about refund

Excruciating pain

I am trying to change my Adobe plan. My plan auto-renewed after my student discount and it is way too expensive. Every time I go to manage my plan I get the same message. We couldn't process your request. Please try again or contact support if the issue continues. I have tried multiple times over the past few days. It keeps saying the same thing. I have tried to ask for support in the chat box but the screen freezes and I cant type anything into the chat box. I have no other way to seek out any help. I don’t want to keep paying this rate and it is also too expensive to cancel my plan because it has just renewed. Please help, I really need to downgrade my plan.

I downloaded the 14 day “free trial" (hilarious title by the way, good joke adobe) only to cancel it before I was supposed to actually start getting charged. I realized I didn’t actually need it. Sue me for trying to save money. Apparently they did not actually cancel my account and were secretly charging me over $100/month. Again, I tried to cancel it, thought I had. Just got another charge the other day. At this point I’m absolutely horrified at this business model and scared for the people who work there. I did a big, huge thorough search going through every inch of this “account” I still have for some reason. Yet again, they told me I could leave, but this time there is an almost $600 cancellation fee. Why? What am I costing you? You’re clearly doing great scamming other elementary school teachers who don’t have money during the summer break. But I, owe you?On top of it all, I tried calling their support line to try and make sure it was actually cancelled. The voice recording gives

Hello, I am having major technical issues with the Lightroom app. It constantly crashes and does not work at all. Since the app is unusable, I would like to request a full refund for my recent charge. Please help me process this refund. Thank you.

I subscribe for Adobe Studio (Individual) Plan on Annual Prepaid basis. I paid through UPI. The amount deducted from my bank account. After payment, webpage again redirected to agree & subscribe instead of showing order details. My order is not shown under my plans or order & Invoices. No confirmation received on email as well.My email id is cabansalsumit@gmail.com.

I am trying to redeem the 12-month free Adobe subscription through the Airtel offer.My Adobe ID was originally created while I was on a short trip to London, so it appears that my account region was set to the UK. I have since returned to India, and I am an Indian resident.When I try to claim the Airtel offer using this Adobe ID, I receive the following error:"This code is from a country or region that does not match your Adobe ID."Has anyone faced this issue before? Is there a way to change my Adobe ID's country/region or otherwise resolve this so I can redeem the Airtel offer? Any guidance would be greatly appreciated. 

El año pasado contraté un plan anual de Adobe Cloud bajo un descuento de primer uso, luego de ese año cancelé la suscripción y me cambié a una cuenta institucional. Me aseguré que el plan anterior se hubiera cancelado y no quedara algo activo bajo la cuenta antigua.A los meses después, me doy cuenta que han habido cobros dobles por cada mes. La cuenta antigua no tenía ningún plan activo ni factura correspondiente, y en la cuenta nueva solo se mostraba la facturación de 3 meses cobrados. Los cobros duplicados no se encuentran por ningún lado salvo una parte específica de centro de ayuda y la aplicación bancaria a la que se le hace el cobro. Ahora estoy intentando contactarme con adobe pero no hay lugar para llamar salvo el asistente virtual, pero tampoco hay claridad de los horarios de atención para ver alguna solución del problema.La cuenta antigua fue eliminada, por lo que no hay mucho qué hacer por ese lado. ¿Qué debería hacer?

Vor kurzem (Freitag, 16.05.2025) wurde mir mitgeteilt, dass sich der Preis meines Foto-Abos ändern wird. Gleichzeitig bekam ich das Angebot, von monatlicher Zahlung auf jährliche Prepaid-Zahlung umzustellen. Wenn ich aber mein Abo auf diese Zahlung verändern will, wird mir immer angezeigt, dass der Vorgang nicht möglich ist und ich es später noch einmal versuchen soll. Überraschung: es klappt nie!Die Hilfeseite von Adobe zu diesem Thema kenne ich und sie hat mich auch nicht weitergebracht, da ich es wie angegeben mache. Auch ist der KI-Chatbot der dümmste und am wenigsten hilfreiche, mit dem ich es jemals zu tun hatte. Er verweist auf Mitarbeiter, die aber nicht da sind und nur zu den Öffnungszeiten zu erreichen sind. Auf die Frage nach den Öffnungszeiten kommt keine Antwort und der erneute Verweis auf die Hilfeseiten, die nicht hilfreich sind. Es ist ärgerlich, wenn erst die Preiserhöhung in Verbindung mit einem Angebot zur Änderung der Zahlung, was aber technisch nicht

I paid for a student plan using GPay, and the payment also went through. But my plan didn't get activated. I didn't get any invoice or billing information. When I contacted support they said there's no active plan on my account. Please help me. I can share the transaction screenshot if I have to