Questions

After I cancelled the plan today, I was told I will get a refund within 5 business days. is it true or have other conditions? I just cancelled the plan today, I just wanna confirm that I will get a refund or not. You can check my account with my email to see my transaction and my action about cancel plan earlier. Please answer me😖

Vor kurzem (Freitag, 16.05.2025) wurde mir mitgeteilt, dass sich der Preis meines Foto-Abos ändern wird. Gleichzeitig bekam ich das Angebot, von monatlicher Zahlung auf jährliche Prepaid-Zahlung umzustellen. Wenn ich aber mein Abo auf diese Zahlung verändern will, wird mir immer angezeigt, dass der Vorgang nicht möglich ist und ich es später noch einmal versuchen soll. Überraschung: es klappt nie!Die Hilfeseite von Adobe zu diesem Thema kenne ich und sie hat mich auch nicht weitergebracht, da ich es wie angegeben mache. Auch ist der KI-Chatbot der dümmste und am wenigsten hilfreiche, mit dem ich es jemals zu tun hatte. Er verweist auf Mitarbeiter, die aber nicht da sind und nur zu den Öffnungszeiten zu erreichen sind. Auf die Frage nach den Öffnungszeiten kommt keine Antwort und der erneute Verweis auf die Hilfeseiten, die nicht hilfreich sind. Es ist ärgerlich, wenn erst die Preiserhöhung in Verbindung mit einem Angebot zur Änderung der Zahlung, was aber technisch nicht

El día 5 de mayo solicite el reembolso de 38 dolres por dos meses s que me cobraron. Sin avisar, me atendió un agente en línea y me dijo que hizo todo lo posible y que se realizaría el reembolso en los próximos días, ya paso mucho tiempo 19 días y nada, y lo peor es que cuando quiero entrar a asistencia al cliente solo me aparece una página negra. No reacciona y ya ni me puedo quejar, que hago?

I know if it was my fault by I would like for you to issue me a refund. 

Cancelled trial two days before the trial period ended. My Adobe account said no plans were active but today I was charged. Still, even after I was billed, my account says no plans are active and doesn't even give me an option to cancel my current plan that I was just billed for. This is wrong, I need a refund due to website/account error.

Cancelled my free trial after 5 days. And Adobe are still frantically trying to bill me. I have no idea how to contact Adobe. No phone number for South Africans, no email, no chat feature. Why are they trying to bill me? I received an email verifying that my free trial was cancelled early. Now I am getting bank charges for failed transaction.Very frustrating. 

어도비 연간 플랜이 자동으로 갱신돼서 567,600원에 결제가 됐습니다. 최소 지난 7개월간 평소에 어도비 서비스를 아예 사용하지 않고 자동갱신이 될 줄 몰랐어요. 결제된걸 확인한 당일에 연간 플랜 구독을 취소했습니다. 전액 환불이 가능할까요?

I subscribed for adobe creative cloud with student discount but later i got an autopay activation on my card for IRN 20000.00. How do i cancel the autopay?

I’ve recently noticed two monthly charges to my credit card ($47.99AUD and $10.99AUD) from Adobe Systems.  So I checked in my “orders and invoices” within my account and there’s nothing showing.  I do have a Photography Plan which I pay for annually, I want to continue with that, just not these additional random payments.Can anyone advise where to look to find out what these payments are for, or any way of contacting Adobe billing other than through this community?Thanks 

I wanted to purchase Behance Pro and get the benefites from it - to promote my work and find clients easier but my country ( Bosnia and Herzegovina) doesn't support this purchase which is super annoying considering its 2026 and you cant make purchases for one of the biggest creative production suites...I realise theres is resellers for the production suites ( Adobe Creative Programms) but how does one resell an Beahnce Pro subscription ? Crazy thing is that the resellers sell them for 5x more then the usual price too..Is there a way around this?

Yesterday night I chose a free trial and suddenly I received an invoice of $21 and some change I don’t understand why I was charged as it was a free trial for 7 days. This is really frustrating it’s a false advertising. 

I am an India-based common man. P.S. I'm not anyone working in the Hollywoods ! I'm just a common man from Kolkata India, who inspite of having very easily available "pirated softwares" chose to "buy" Adobe product for Individual Freelancing works. And Again P.S. My turnover isn't in Millions Pls ! Still I prefer to "Buy" adobe instead of getting any pirated copies. Never knew I would never actually be able to buy anything from Adobe ! Now coming to my issue. I don't have a Credit Card (As I said my turnover isn't very great, I'm just a commoner). I do have a Paypal account with which I make foreign payments / purchases. But Here in Adobe you guys don't allow Indians to use anything other than "CREDIT CARD" ! ~Looks Like Adobe don't want everyone to buy Adobe products.I've literally talked to over a dozen of Customer Care executives over the "CHAT" in Adobe site as well as "CALL" and also in Facebook Page, but to no proper use ! I'm now completely Pissed off with Adobe. My worst experi

When I try to purchase It gives same error. We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank. I tried 3 different credit card but the result is same. I tried from both pc and mobile phone. I contacted my bank amd they say cannot see any error. Tried edge, chrome and firefox is same result.  With the same cards I can shop from international shops but Adobe does not accept my payment methods.

why adobe illustrator showing billing issue even after credited money?!! WHY IT’S HAPPENING LIKE THIS???!!!!!

I was charged yesterday for a free trial for 7 days however. This is false advertising and I never authorized for this charge as it was a free trial then why I was charged ? 

Dear Adobe Support Team, I hope you are doing well. I would like to request a refund regarding my recent subscription charge of $109. I had subscribed to the plan on a free trial basis and cancelled the subscription before the free trial period ended. However, I was still charged on my credit card. I kindly request you to review my account and process a refund for this charge as soon as possible. Please let me know if any additional information is required from my side. Thank you very much for your assistance and understanding.

Hello, and for the past one week, I have been trying to purchase a creative cloud subscription but unfortunately I have been unable to. I live in Pakistan and I have been wanting to use the creative cloud, features and all applications for my creative work however, I am facing the problem of not being able to purchase directly from the website I can see the offers that are within my local currency and affordable to me because the international prices or the prices in the states are extremely expensive when converted into my currency.on the website I see the offers in my currency and I try to purchase them but it says you cannot make the purchase in your current country so what I do then is I am redirected to a webpage where I see read sellers of a door and it asks me to purchase from these resellers however, all of these resellers sell commercial licenses. I am not a corporation. Neither am I a business. I am a solo artist who cannot afford this commercial prices and I am an individual

 I would like to know how I can get real help.  A two weeks ago Adobe charged an unauthorized payment for a subscription that it had managed to delete before the end of the trial period. I have been trying for almost three weeks to get my money back but I think Adobe has simply stolen my money. My bank began a long investigation and they showed me and it appears in the record that Adobe took the money from my account, however, they deny having any payment, I don't even have an official invoice in my account. For the bank it is impossible that it was a mistake, it is proven in the system that Adobe has the money, but they categorically deny it, I have the receipts that prove the information but the chat and phone calls have really been useless, it is always the same answer. My bank says that I should solve it directly with Adobe and my bank  it is a serious entity that I trust, I doubt they wants to scam me but it seems that Adobe does, please help.

HeyI Would like to cancel my Adobe Photoshop subscription.When attempting to cancel, I was informed that a €145 early termination fee applies. I was not clearly aware of this condition when I subscribed, and I find this charge unexpected.I kindly ask for a detailed explanation of this fee and would like to request that my subscription be cancelled without this additional charge.Please confirm the cancellation of my subscription.

Hi, I subscribed by accident. I have cancelled my subscription before the cut off 14 days time. Please issue me a complete refund as soon as possible

I was charged for a monthly even though I just paid the cancellation fee for my adobe plan

Hello,I need a formal human billing review from Adobe, not generic cancellation links.My Creative Cloud Pro plan was billed at 29.40 €/month until January 2026. From February 2026, the same plan started being billed at 65.54 €/month. When I try to cancel now, Adobe shows an early termination fee of 262.16 €.This is not a normal cancellation question. My complaint concerns the February 2026 renewal/price increase, specifically the fact that I was moved from an education/student-related price to the standard price without being given a clear and effective route to maintain or re-verify my education eligibility on that same account.I still meet education eligibility. However, once the account was moved to the 65.54 €/month price, I could not find a clear way to return to the student plan in that account. Instead, I am now being asked to pay 262.16 € to leave a plan whose price more than doubled.I have also tried to contact Adobe Support through the official chatbot. The chatbot says agent

Hi, I'm trying to delete my plan with you but it's not possible. You also do not provide an email address where I can get in touch with support. Please delete my plan. Sincerely, Frode Hjelle

I keep getting this popup alert. I have a licence and I am using it on my desktop and laptop. I have reached out to adobe a few times and they tell me too many people are logged in and simply send me the link to the devices page on my account. I then send them a screenshot of only the two devices and they tell me that I have to log out of all the adobe products on one device before using the other!!!! I have been an adobe customer since its inception and this is the biggest waste of time. I understand cracking down on unlicenced users but when you are effecting paying customers you are going to loose them. 

Dear Adobe Support,I never expected I would have to resort to a public messaging board just to reach someone capable of resolving this issue.At the beginning of 2026, I cancelled my Photoshop subscription. Somehow, I was then enrolled in and charged €36/month for an AI Assistant service that I NEVER requested, approved, or used. To make matters worse, I later discovered charges totaling €145 had been taken from my account over several months WITHOUT any billing notification or warning emails. Frankly, this level of billing transparency is unacceptable.I am a student, and losing hundreds of euros over a service I never signed up for is extremely frustrating. I would like a full refund for all unauthorized charges.I look forward to a prompt resolution.Regards