Questions

Adobe's Creative Cloud website is unnecessarily confusing and frustrating to navigate. It is unbelievably difficult to determine exactly which subscription plans I have, what each plan includes, and what I'm actually paying for. This should be straightforward information that customers can find quickly and easily. Instead, Adobe makes customers navigate through multiple pages with confusing descriptions and unclear explanations of its products and services. For a company as large and established as Adobe, this is unacceptable. Customers should not have to spend so much time trying to understand the subscriptions they're already paying for. Adobe needs to seriously improve the clarity, organization, and usability of its subscription website.

Hi  I want to cancel the trial subscription and delete my bank card details.

Hola cómo puedo saber si ya autorizaron y liberaron mi reembolso?

quiero que dejen de intentar cobrarme el plan en la tarjeta que puse ya que tuve que retirar todo el dinero para que no se me cobrara el plan mensual y de tantos intentos de compra mi tarjeta fue bloqueada

salve chiedevo come si può parlare con un operatore in italiano ? perchè al telefono ti dice di digitare un numero e parole ma non funzuiona... c'è un modo alternativo? grazie 

Basically, I have an adobe lightroom account that I have a yearly premium trial for currently. I've done the week-long free trial, but forgot to cancel it. I've tried to restore my purchase (aka. get a refund because I really need one) and it's not worked. I've left my phone on for times between 5 and 40 minutes just loading the same screen trying to restore the purchase, but each time it just has that loading wheel with "Restoring purchase. This may take a while." Google says it should only take a couple minutes. I don't know how to find help for this and it just won't refund me. Is it even possible?

Two things to first get off my chest:Firstly, your product managers should be embarrassed at adding this much confusion and complexity into the billing process.Secondly, people on your team should try to use the product themselves and note that the "free 7 day trial" immediately results in a charge appearing against a real bank account/card. While I understand this may be intended as an authorization hold or billing verification step, it is not obvious to users and creates a poor first impression.Now that is off my chest, I'll describe the issues.Issue 1: The "7 day free trial" appears to charge immediatelyI signed up expecting a free 7 day trial.Instead, a charge immediately appeared against my bank account/card. If this is an authorization hold, billing verification, or some other temporary transaction, that was not made sufficiently clear during the signup process.From a user's perspective, the experience is:- I am told I am starting a free trial.- I immediately see a charge on my p

I recently graduated so my school will delete the student account that we use. Before i graduated though i bought an annual adobe subscription using the student account, right now im getting billed monthly but i dont know if i should continue to pay if in the next few days my account will get deleted. Has anyone had the same problem? What will happen after?

Me han estado cobrando una suscripción que ya cancele y no me hacen la devolución 

Hello Adobe Support,I noticed that I was charged €18.45 for Adobe Pro, but I did not intend to purchase or subscribe to this service.I would like to request a full refund of €18.45 and the cancellation of the subscription, if it is active. I did not intend to make this payment, and I would appreciate your help in resolving this issue.Thank you for your understanding. I look forward to your response.

Dear Adobe Support, I am absolutely shocked and furious to see that Adobe has charged me 431.86€ on October 11th at 6:43 PM, despite the fact that I cancelled my subscription on October 10th, well within the 7-day free trial period. I also received a confirmation page stating that my cancellation was processed correctly. It is now over a week since this unjustified charge was made, and I am appalled by the lack of professionalism in this matter. Not only have I not used any Adobe applications since October 11th, but your company doesn’t even provide a direct contact or email to address such issues. This is completely unacceptable. I demand an immediate refund of the full amount of 431.86€. If this issue is not resolved quickly, I will be forced to take legal action, including filing a formal complaint for unauthorized billing and reporting this to the relevant authorities for such practices. Please respond to this matter immediately. If I do not hear back from you shortly, I will pursu

Acabo de cancelar un plan de prueba para Adobe Stocks. Como puedo asegurarme que recibiré el reembolso de dinero? Debo aclarar que he cancelado el plan antes de los 14 días establecidos, después de que me han cobrado por el servicio. Esperaría recibir ese reembolso lo más rápido posible, adjunto la imagen en la que aseguran que recibiré el reembolso 

I paid for the AI program yesterday. But the money is paid twice and the program does not run. I want all payment refunds.

Can’t purchase Firefly: account country wrongly set to Russia, no way to change itI live in Spain and I’m trying to buy Firefly Standard (monthly). Checkout fails with: “Transactions in your region (RU) are currently restricted.”My account country is set to Russia, which is wrong — I’m a resident of Spain and will pay with a Spanish/EU card.What I’ve tried:Account settings at account.adobe.com — there is no option to change country/region. Support chat — the bot says it can only connect me to an agent if I have an active paid plan. But I can’t buy a plan because of the wrong country.So I’m stuck in a loop. Could an Adobe staff member please change my account country to Spain, or tell me the correct way to do it?Thanks.

Dear Adobe Support,I are asking for my Adobe account to be deleted immediately and permanently.Let me make it entirely clear, since it seems that getting through Adobe's customer support system is more complicated than launching a spacecraft.I have no intention of updating my billing details. I also don't want any further subscription. I don't want your software bundles, promotional offers, retention discounts, or any other unnecessary rubbish that you plan to shove at me in order to keep me trapped in your ecosystem.My outdated payment details have somehow ended up being linked to my account even though I am unable to view or delete them. It seems that Adobe has become skilled at making it easier to enter a financial obligation than it is to get out of one.As for your customer support, it's brilliantly unhelpful. With the use of automated phone systems, AI-produced replies, and the apparently mythical fact that there is an actual customer support email address, it seems like you'd hav

I have just experienced the same issue today. Two unauthorized payment attempts appeared on my bank card from “Adobe Systems SoftwareSaggart, Dublin, IE” – EUR 24.19 and EUR 6.09.I did not make or authorize either of these payments, and I have no knowledge of any Adobe subscription corresponding to these charges. The transactions are currently only blocked/pending by my bank and have not yet been posted. I have already blocked my payment card because I suspect fraudulent use.This is extremely concerning, especially considering that multiple other users are reporting very similar unauthorized charges in this thread.Adobe, please investigate this urgently and confirm whether these payment attempts originated from Adobe and what account or subscription they are supposedly associated with. I also ask Adobe to ensure that no further payment attempts are made against my card.I have not provided any personal or card details in this public forum, but I can provide the necessary information pri

I am making a video that contains and android that is missing its left arm due to damage.  I have changed the cue multiple times to say that the arm is missing.  And I now have 20+ videos that the arm somehow magically reappears during the video.  These are credits that you just stole from me, and I still dont have the video I want.  At 400 credits a generation, I now feel that I am getting screwed by Adobe.

I had to get a new credit card because adobe wouldn’t stop charging me even after multiple attempts. I finally got a new credit card and then my company decided to get all the employee an Adobe business account. Well now adobe won’t let me us all of the features because according to them, I stopped paying for the service even though it is completely covered by my company. I tried to contact someone from adobe but it was a maze of confusion, pop ups, downloads, it was ridiculous. It’s been frustrating that a company whose products I grew up using, has turned into such an ugly excuse for an organization. 

Hi everyone,I'm a university student from Turkey, and I'm posting here because I honestly don't know what else to do. I've been trying to purchase the Adobe Creative Cloud Pro student plan for days, but I keep getting the same error: "Your payment could not be processed."I've spent hours talking to Adobe support, trying different solutions, and contacting my bank. Nothing has worked.Here's everything I've tried so far:1. Different banks and credit cardsI've tried credit cards from four different banks: Enpara Garanti BBVA İşbank Akbank I even created a new virtual credit card specifically to try purchasing Adobe. That didn't work either, and at one point I received an "Invalid input" error.2. Contacting my bankI contacted my bank and explained the situation. They checked their system and told me they couldn't see any failed payment attempts or declined transactions.I don't even get redirected to a 3D Secure verification screen.If the bank can't see the transactions, how am I supp

I can no longer afford the subscription I tried to cancel but it’s saying it’s still going to charge me for early cancellation! I wanted to get the cancellation fee waived so I can later come back to it once I can offered it again! 

I have already followed Adobe's official support instructions multiple times.I contacted Adobe Virtual Assistant and requested a human agent. However, the chatbot refuses to connect me to an advisor because my current Adobe account has no active subscription.The subscription is associated with my former corporate email, which has been permanently deleted. I cannot sign in or recover access.Adobe continues attempting to charge my personal bank card, although my bank is blocking these transactions.Please do not redirect me to the same chatbot. I have already tried that procedure, and it does not work.I need an Adobe employee to help escalate this issue to the billing department and arrange cancellation without access to the original account.I can provide payment verification details privately through a secure channel.

Jag kan generera när jag loggar in på hemsidan men inte via appen. först använde jag gratisversionen men ville inte ha begränsningen så skapade en prenumeration. Ändå får jag samma meddelande om att ”sakta ner” och att det av säkerhetsskäl inte går att generera. Jag har provat att logga ut och logga in flera gånger och även stängt av telefonen och uppdaterat men inget hjälper. 

i forgot to cancel my subscription and got charged is there any way to get the money back

Why did I get charged for my free subscription for 7 days? I canceled it the 6 day because there was no use for it. I want my refund. And thanks to y'all and the lies, I received my bank info and it too away YOU GUESSED IT, it closed my account because of yall.