Questions

I have cancelled my subscription successfully and still receiving a bill to pay monthly 

I thought it might be worth to reopen this topic in a new thread since it is still not resolved. Has anyone had success to get those invoices into the inbox?

So i'm a student and I've been using student account and the creative cloud subscription for almost a year, yesterday i got a notice that the subscription will rise to IDR 313.000 from IDR 130.000.It's way to expensive for me, is it possible to negotiate with adobe or is there any plan that is lower than that? I need the essential apps like ai, ps, ae, lrc, pr, and indesign :(

Have you tried to contact a human at adobe, even when following the direction and leading into websites address emails that are not right…have you attempted the chat function and even called the help desk. I will spare you the horror of the absolute filth this company has for customer service. When asking a question about a service issue I was told to check out … get ready … adobe.com. Wow what insight and so much thought. Even asking several detailed questions the customer agent continued to ignore my need and never truly assisted me. I was informed I would get an email of the details … my email was that link. I kid you not. I also decided to do the chat option, and what I received was read the website. Absolute garage of the company and I am so upset and still loss of words. The actual issue I encountered: I had recently made so stock sound purchases (some older some newer, but I had licensing). The terms and agreement have no statement on the use for the case I selected. Well the st

I have gone to Manage plans then end servic, then cancel plan, verified identity, and the a blue circle goes round and round and round. I have tied on differenttdays to cancel this plan with the same result

Hi team, I have been charged for 2 months service fee after the trial, i subscribed the trial in the beginning of Jan and forgot to cancel it, and i literally haven't been using it as you can see that i didn't even log into the account. Today when i tried to cancel the subscription, i was told that not only there's no refund, but also i will be charged for an early cancellation fee of CAD $129.95! And it's the first time i realized it's a yearly plan that charged by month, clearly their terms were not clear enough and no warning about the cancellation fee. It's like robbing money from your pocket, this is hard to accept, and i found nowhere custormer support that i can make a call or send an email to, what kind of company Adobe is??? Really astonished and disappointed.

Pourquoi je ne peux pas annuler mon abonnement , votre site internet reste bloqué sur la page d'annulation , depuis 3 mois j essaie d annuler toujours le meme probleme

I canceled trial subscription of adobe but i still got billed, what can i do

I can barely understand the person at the help desk; their accent is so heavy, and they speak so fast, which makes it difficult to get help.  Is there a way to talk with an American representative when calling in?

구독 취소하려고 합니다. 구독 취소해 주세요 

After I received confirmation email that my subscription has been cancelled on 11th of April I got charged 5.14EUR on 15th of April and Adobe tried charging an additional 23.99USD on same day, 15th of April, but luckily for me I didn’t have enough funds that day. 

Wanna know how to get the refund 

Hello,I am trying to get help regarding a billing and cancellation issue, but I have not been able to reach a human agent through chat.Last year, I subscribed to an Adobe student account. I no longer need this subscription, as I now have access through my company’s enterprise plan.Recently, when I attempted to cancel, I was offered a promotion (1 free month followed by €19.33/month). At no point was it clearly explained that accepting this would create a new annual commitment.I was then unexpectedly charged €41.33, without clear prior explanation.Now, when I try to cancel, I am being asked to pay a €227.30 cancellation fee, with the message stating that this is based on the original contract. This is confusing and contradictory, given the supposed change in terms.I believe this situation lacks transparency and I did not give informed consent to a new annual commitment.I would like:Immediate cancellation without penalty Refund of the €41.33 chargeCould someone from Adobe support please

They don't make their plans clear and as conniving as they are they put the most important details in small writing.(Real geniuses). Made me fork out 90 because of an accidental sign up to a yearly plan which I cancelled after a month yet still ended up paying this ridiculous fee. I got it for a levels and all it's helped me with is preparing for the ridiculous uni prices (this might be where they take note from).All I’m asking is that I did make a mistake but a 90 fee seems a bit extreme especially as you advertise for students then screw them over when they change their mind.

GIVE ME ACCESS TO MY ACCOUNT AND MY CREDITS OR STOP CHARGING MY CARD NOW![Priofanity removed by moderator.]Please see here: 

Hello there, I’ve tried to make a payment for an Adobe Firefly subscription, but for some reason it’s not going through. I’ve already tried two different cards and neither one works. Could someone please help me with this issue?

Hi Team, could someone help me understand how many users are allowed to access the Creative Cloud products if I purchase Creative Cloud plan, and where I can find the usage report for my Creative Cloud subscription?

Hi, I moved and so I need to change the billing address that goes on my invoices but I can't figure out where I can do that? I can change my credit card and my profile details but there's no way to change my address?I've tried contact support but the chatbox or whatever it is that pops open when you select "Contact us" doesn't work.  Thank you.

Ich habe erst nach ein paar Monaten bemerkt dass Adobe mir den vollen Preis abbucht obwohl ich eine Edu-Lizenz für Lehrer habe. Offensichtlich wurde ich aus dem Programm geworfen. Habe die Berechtigung jetzt durch erneutes Hochladen eine Dokumentes erlangt, kann aber das Abo nicht auf den ermäßigten Preis zurück stellen. Wie mache ich das? Bitte um eine kurze Anleitung!Bekomme ich das zu viel bezahlte Geld für die letzen Monate erstattet?Danke!

Estimados señores de Adobe, me comunico para presentar un reclamo formal y poder rastrear la cuenta de adobe porque recibi un cobro de $1,970.84, el pasado 22 de Marzo 2026. Este concepto de cobro sale con: NETPAY*ADOBE RUBENESTAD ESTADO DE MEXIC, considerando que no tengo cuenta activa, quiero validar si usaron mis datos bancarios sin mi consentimiento

I take a 7 days free trial of Adobe Acrobat. But I cancelled it after some days, today I got a mail of bill due of 638 rs. Why I am charged after cancelling the subscription.

오늘(4/15) 결제된 구독취소/환불 부탁드립니다 : )

Hello dear Acrobat team. I have a request or question. How to cancel subscription, I wanted to cancel yesterday, but I couldn't find the cancel button. Help me please to cancel subscription.I do not have enough money to pay for this subscription anyway. I just wanted to try the app 7 days for free, and the last day yesterday I couldn't find the cancel subscription button on my Google account.

Depuis plusieurs mois, je suis prélevé de 35,99 € en plus de mon abonnement à Premiere Pro (26 €), alors qu’aucune trace de ce paiement n’apparaît sur mon compte : ni dans l’historique des factures, ni dans les abonnements.