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Participant
February 1, 2022
Question

Invoiced 3 times for Photoshop!!!

  • February 1, 2022
  • 3 replies
  • 290 views

I have already paid my subscription for PS on the 31:st of Jan 2022!!  so why do they ask 3 times to pay yet again??...whats going on?

I'm an AD working on design and really havent got the time for all this!

 

Anybody else with this issue?

This topic has been closed for replies.

3 replies

Nancy OShea
Community Expert
Community Expert
February 1, 2022

Check your account online to ensure your account is what you think it is.

https://account.adobe.com/plans

 

Adobe does not do business by email because it's not secure.  Email imposters may try to scam you.

 

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Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away! Real Adobe employees will never reach out via Outlook, Yahoo, Gmail or Skype.
=============
3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

 

Nancy O'Shea— Product User & Community Expert
Legend
February 1, 2022

You say that Adobe "asked" you to pay again. But they don't do that, even if you don't pay. I think someone is trying to scam you. I have heard of this scam.

Known Participant
February 2, 2022

The trouble is that when writing to adobe all you get is a "virtuell-assistant"  and its impossible to have a chat with

some out of space being!!

Its impossible to actually get in touch with Adobe and explain anything! very bad!

Legend
February 2, 2022

If you connect to the chat and the automated virtual assistant cannot help, type AGENT

(just that word) which says you need help from a human.

No, I don't know how anyone would guess.

Ged_Traynor
Community Expert
Community Expert
February 1, 2022

Moving thread to the Account, Payment, & Plan forum from Photoshop ecosystem