Moved to a different country, can't change my payment method.

Forum|Forum|3 years ago
April 2, 2023
3 replies
8939 views

Hello all, so I've moved to a different country so I'd like to change a card I'm paying from but when I go to "add card" I can't change the country even though I've changed the region on the bottom of my adobe account.

I have a few websites that I have with Adobe and I don't want to lose them by creating a new account.

I've been trying to find an email of Adobe so I can't ask them for a help but nothing...

Thank you for your help.

This topic has been closed for replies.

Nancy OShea

Community Expert

New country = new account, new payment method.

Contact Adobe Portfolio Support about moving your old Portfolio sites to your new account.

https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

Nancy O'Shea— Product User & Community Expert

R

Raijin Photo

Participating Frequently

That seems to be the only option. Sucks because I move around a lot; it is really annoying to make a new account everytime.

Nancy OShea

Community Expert

Sucks because I move around a lot;

By @Raijin Photo

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Then join the MONTHLY plan instead of the ANNUAL option. 😉

Nancy O'Shea— Product User & Community Expert

kglad

Community Expert

The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

change your country on adobe.com, https://www.adobe.com/international/selector/

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

change currency - https://forums.adobe.com/thread/1999694 change store - http://www.adobe.com/store_selector/storeselector.html

change adobe.com website language - https://forums.adobe.com/thread/1999693

R

Raijin Photo

Participating Frequently

None of these are helpful. The agents couldn't even help me with changing countries. I got frustrated with them and gave up. It sucks that I have to create a new account with a different email for every country I go too. Really bad platform. I need PS and LR for work though.

I went to "add new" and the country was greyed out.
I asked the agent to delete my old cards and he said he did. It still showed one old card though.
He sent me some qoute link and I sent my cc details but my bank won't process it probably b/c it didn't ask for the security 3-digit number.

So issue still not resolved and agents arn't helping. The only solution is frustratingly to create a new account with a new email....... not fun.