Skip to main content
Participant
August 6, 2026
Question

My billing is all screwed up due to my credit card being hacked and automatically changing everything to a new card. It appears I was double billed for a month. Who and how can I talk to?

  • August 6, 2026
  • 3 replies
  • 13 views

who can I talk to about being double billed on my credit card

 

    3 replies

    Jeff_A_Wright
    Community Manager
    Community Manager
    August 6, 2026

    Thanks for posting, ​@Kevin23663065ilwz.

     

    I am sorry to hear about the confusion after your credit card was compromised.

     

    From what you've described, it may appear that you've been charged twice, but I can see that you currently have active subscriptions to both Photoshop and InDesign. If both plans are active, Adobe may bill them separately, which can appear to be a duplicate charge at first glance.

     

    To review your active plans and billing history, sign in to your Adobe account and visit:

    • Manage your plans: https://account.adobe.com/plans

     

    Since your credit card was replaced, you may also want to verify that the correct payment method is associated with your subscriptions:

    • Update payment information: https://helpx.adobe.com/manage-account/using/update-billing-information.html

     

    After reviewing your plans and billing history, you should be able to confirm whether the charges correspond to separate subscriptions or if there's another issue that needs attention.

     

    I hope this helps clarify what you're seeing. Please update this discussion thread if you have any questions.

    John T Smith
    Community Expert
    Community Expert
    August 6, 2026

    This is how you contact support
    https://helpx.adobe.com/contact.html?rghtup=autoOpen

    - and enter AGENT in the box asking How can we help you?

    leo.r
    Community Expert
    Community Expert
    August 6, 2026

    You’ll need to contact Adobe support at their provided contact info, this is a user-to-user forum