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Participant
Aug 6, 2026 3:14 PM UTC
Answered

My billing is all screwed up due to my credit card being hacked and automatically changing everything to a new card. It appears I was double billed for a month. Who and how can I talk to?

who can I talk to about being double billed on my credit card

 

    Jeff_A_Wright
    Jeff_A_WrightCorrect answer
    Community Manager
    Aug 6, 2026 6:01 PM UTC

    Thanks for posting, ​@Kevin23663065ilwz.

     

    I am sorry to hear about the confusion after your credit card was compromised.

     

    From what you've described, it may appear that you've been charged twice, but I can see that you currently have active subscriptions to both Photoshop and InDesign. If both plans are active, Adobe may bill them separately, which can appear to be a duplicate charge at first glance.

     

    To review your active plans and billing history, sign in to your Adobe account and visit:

    • Manage your plans: https://account.adobe.com/plans

     

    Since your credit card was replaced, you may also want to verify that the correct payment method is associated with your subscriptions:

    • Update payment information: https://helpx.adobe.com/manage-account/using/update-billing-information.html

     

    After reviewing your plans and billing history, you should be able to confirm whether the charges correspond to separate subscriptions or if there's another issue that needs attention.

     

    I hope this helps clarify what you're seeing. Please update this discussion thread if you have any questions.

    3 replies

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    Aug 6, 2026 6:01 PM UTC

    Thanks for posting, ​@Kevin23663065ilwz.

     

    I am sorry to hear about the confusion after your credit card was compromised.

     

    From what you've described, it may appear that you've been charged twice, but I can see that you currently have active subscriptions to both Photoshop and InDesign. If both plans are active, Adobe may bill them separately, which can appear to be a duplicate charge at first glance.

     

    To review your active plans and billing history, sign in to your Adobe account and visit:

    • Manage your plans: https://account.adobe.com/plans

     

    Since your credit card was replaced, you may also want to verify that the correct payment method is associated with your subscriptions:

    • Update payment information: https://helpx.adobe.com/manage-account/using/update-billing-information.html

     

    After reviewing your plans and billing history, you should be able to confirm whether the charges correspond to separate subscriptions or if there's another issue that needs attention.

     

    I hope this helps clarify what you're seeing. Please update this discussion thread if you have any questions.

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    John T Smith
    Community Expert
    Community Expert
    Aug 6, 2026 5:38 PM UTC

    This is how you contact support
    https://helpx.adobe.com/contact.html?rghtup=autoOpen

    - and enter AGENT in the box asking How can we help you?

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    leo.r
    Community Expert
    Community Expert
    Aug 6, 2026 3:32 PM UTC

    You’ll need to contact Adobe support at their provided contact info, this is a user-to-user forum

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