My free trial ended and I forgot to cancel. I do not use this service. The automated system blocks my cancellation due to a failed payment. Please perform an administrative cancellation to close this account immediately and waive the balance.

Hi, we're sorry for the frustration this has caused. We understand it can be disappointing to be charged for a subscription you no longer intend to use.

Unfortunately, we're unable to access accounts or make changes to subscriptions from the community, so we can't cancel your plan or review any outstanding balance. For help with your subscription and billing concerns, please contact Adobe Support using the link: https://helpx.adobe.com/contact.html?rghtup=autoOpen. The support team can securely review your account and explain the options available to you.

We hope you're able to get this resolved soon. If you need help finding the right support resource, please let us know.

Thanks 

KS