No puedo cambiar el país de compra

Forum|Forum|3 years ago
March 1, 2023
3 replies
1351 views

Hola, cuando intento hacer mi compra en adobe no puedo cambiar mi país, se queda Argentina por default y yo vivo en México.

Anterirmente si viví en Argentina pero ahora no cuento con una cuenta bancaria de dicho país.

¿Qué puedo hacer?

macOS

This topic has been closed for replies.

Correct answer kglad

@Pitaya22131726pwxm

if you're unable to follow the links posted here to change your country, contact adobe support via chat per @Rashmi27002770wxve. there are also 2 other ways to contact adobe; phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

Jeffrey_A_Wright

Community Manager

Gracie, thank you for your question on how to change the country associated with your Adobe account. You can find information on how to modify the country at https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html if you need help with the process, then please do not hesitate to reach out to our chat team at https://helpx.adobe.com/contact.html?rghtup=autoOpen for assistance.

P

Pitaya22131726pwxm

Participant

Hi! I have been trying to find how to change the country of my account, from Germany to Spain.

I can't open the chat support for help and the other support options don't have any useful info..

I deactivated my adblock but it didn't work either... what can i do?

Thanks a lot!

R

Rashmi27002770wxve

Community Manager

Hi there,

Thank you for writing to us. Happy to help!

I understand that you wish to change the country information. Please see this document for instructions:

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

In case you are still unable to change the country with the help of the link, feel free to contact us via chat so that our support team can help you.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain