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C
CChu
Participant
October 11, 2020
Answered

Payment deducting everyone month but labelled me as “free user”

  • October 11, 2020
  • 3 replies
  • 273 views

Hello,

 

I have a Question why am I downgraded to be a "free user" from some time ago? And I have been paying a monthly fee for HKD $78 indeed.

There are some functions I am supposed to use, can anyone fix this? It is not acceptable this is happening ! Or how can I stop making the payment in this case ? You know when I contact APPLE, they just tell me contact Adobe.

Please take this seriously, perhaps I am not the only one?

Thank you 

 

    This topic has been closed for replies.
    Correct answer Manan Joshi

    Try the steps mentioned in the following link
    https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
    If it doesn't work, then you need to contact support.
    Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
    https://helpx.adobe.com/contact.html
    Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    3 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    October 11, 2020

    What is HKD?  And who are you paying each month?  Whoever receives your money is who you must contact.

     

     

     

     

    Nancy O'Shea— Product User & Community Expert
    M
    Community Expert
    Manan JoshiCommunity ExpertCorrect answer
    Community Expert
    October 11, 2020

    Try the steps mentioned in the following link
    https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
    If it doesn't work, then you need to contact support.
    Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
    https://helpx.adobe.com/contact.html
    Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan
    A
    Anonymous
    October 11, 2020

    Moving to the Account, Payment, & Plan forum from Using the Community

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