Payment not refunded and invoices deleted

Question

I recently changed my Adobe Creative Cloud Plan to Photography plan and due to no further need of the Photography Plan, I cancelled it. I haven't received the refund for the Adobe Creative Cloud and the refund for the Photography plan. Earlier credit notes were there in the billing and invoice history but now the credit notes are not visible in the invoice and billing history section. 
I need refund of my payment and urgent actions for the same. 
 
For any query or mails contact me on this email - [email removed from this public forum]

Shivangi_Gupta · Accepted Answer

Thanks for writing in, @adventurous_Odyssey5FFA. I can see that a refund has been initiated after you cancelled the plan. It usually takes 12-14 business days for the refund to process.

We appreciate your patience.

^Shivangi

jane-e · Answer

@adventurous_Odyssey5FFA  I've moved your post from Creative Cloud Services to the Account, Payment, & Plan Forum. How long ago did you cancel? Jane

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