Payment - troubles ahead

Forum|Forum|3 years ago
September 2, 2022
3 replies
110 views

We have a problem with swithching credit cards. New card does not go through. It just says that payment was unsuccessful and that we can try different browser. We tried all of that but it still says that payment was unsuccessful. Can somebody help?

P.s. we have a debit visa card, same kind as we had before, just for a different person.

Bug

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kglad

Community Expert

there are some significant debit card restictions. from Adobe Store | Online order and payment FAQ

In the United States only, Adobe may process debit card payments as PIN-less debit transactions for your subscription. This means that although PIN-less Debit payment transaction will be processed like a PIN-debit transaction, you don't need to enter your Personal Identification Number (PIN).

Your financial institution may charge you a fee for payments we process as a PIN-less debit transaction. If you have any questions regarding the terms and conditions of your debit card, contact your financial institution using the telephone number found on the back of your card.