Payment was successful - seen in bank account - no receipts in Adobe plans' site history

Question

Hello there,

I can see that I had been charged for Adobe plan in 29.08.2022 for 11,99 EUR (for Estonia region). However, app on my MacBook shows me that my subscription is inactive. Plus to it, I can't find any bills and receipts on my Adobe's account page - it is just empty.

It is really annoying thing. Any ideas? I can't find any contact channel as well.

Thanks

Br,
Tim

Abambo · Answer

May be the wrong Adobe ID?

Contact Adobe customer service, they can help you. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

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