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August 5, 2026
Answered

realice mi cancelacion de suscripcion, me enviaron un correo donde me informan que fue aprobada la cancelacion, el dia de hoy me llego un mensaje de mi banco donde me dice que debo de realizar el pago, me podrian ayudar?

  • August 5, 2026
  • 1 reply
  • 10 views

buenos dias, solicite la cancelacion de mi suscripcion ya que en realidad no ocupo la aplicacion mas que muy esporadicamente, me enviaron un correo donde fue aprobada la cancelacion, el dia de hoy me llego un mensaje de mi banco y me indican que debo realizar el pago, entro a la pagina y me dicen que tengo un pago pendiente, cuando la cuenta ya esta cancelada 

 

 

    Correct answer Jeff_A_Wright

    Thank you for posting, Romantic_Whirl.


    I apologize for any confusion you encountered managing your recent subscriptions. I am grateful to see that you were able to contact us and that the second subscription was canceled.


    Please use the steps listed at https://adobe.ly/4wfkmaF if you have any additional questions or additional concerns regarding case ADB-46503046-B7S0.


    For more information about the cancellation and refund process, see https://adobe.ly/4wI3SsM. Any refunds issued will take up to 14 days.


    Please update this public discussion thread if you have any additional questions. ^JW

    1 reply

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    August 5, 2026

    Thank you for posting, Romantic_Whirl.


    I apologize for any confusion you encountered managing your recent subscriptions. I am grateful to see that you were able to contact us and that the second subscription was canceled.


    Please use the steps listed at https://adobe.ly/4wfkmaF if you have any additional questions or additional concerns regarding case ADB-46503046-B7S0.


    For more information about the cancellation and refund process, see https://adobe.ly/4wI3SsM. Any refunds issued will take up to 14 days.


    Please update this public discussion thread if you have any additional questions. ^JW