refund

  Dear Adobe Support Team,

I am reaching out to kindly request a refund for the recent automatic charge of $186,000 COP applied to my account. This payment was processed for a plan that I have not used for several months and had forgotten to cancel.

What makes this situation even more concerning is that I did not have sufficient funds in my virtual card. Instead, the charge was taken directly from the available balance in my bank account. This was unexpected and has created a financial hardship for me.

I fully understand that the service renews automatically; however, considering that:

• I have not used the product in recent months, meaning there was no real consumption of the service.
• The amount charged is significant for my current financial situation.
• This charge went beyond my intended payment method, as there were no funds on the card I had registered.

For these reasons, I respectfully ask that you review my case and issue a refund. I value Adobe’s services and hope to continue being a customer in the future, but I kindly request understanding and flexibility in this matter.

Thank you very much for your attention and support.

Sincerely,

Geraldine Saboal

I have the transaction done!!