Refund Request – Adobe Subscription

Forum|Forum|3 days ago
January 28, 2026
2 replies
48 views

Hello Adobe Team

Following my last post, thank you for your response. I understand your message, but I would like to know when I will receive my refund.

My Adobe account email is <Removed by Moderator>

Thank you in advance for your help.

Kind regards,

Leila

refund

Correct answer Jeffrey_A_Wright

@leila_4372 I can confirm that you have canceled one of your subscriptions. If you no longer have a need for Adobe Acrobat Pro, then complete the self-cancel steps listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html.

As mentioned by @kglad , any refunds issued will take up to 14 days. Please see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html for more information on the cancellation and refund process.

Jeffrey_A_Wright

Correct answer

Community Manager

@leila_4372 I can confirm that you have canceled one of your subscriptions. If you no longer have a need for Adobe Acrobat Pro, then complete the self-cancel steps listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html.

As mentioned by @kglad , any refunds issued will take up to 14 days. Please see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html for more information on the cancellation and refund process.

leila_4372Author

Participant

Hello,

Thank you for your previous response.

I understand that refunds can take up to 14 days.

However, I have not received clear confirmation that the refund has actually been initiated.

As the free trial was canceled within the trial period, could you please confirm in writing that the 36€ refund will be processed, and advise when I should expect it?

Thank you for your understanding .

Kind regards,

Leila

Jeffrey_A_Wright

Community Manager

@leila_4372 , sorry for any confusion, but you are posting in a public discussion forum. No actions will be taken, including ending your commitment. If you are unable to complete the self-cancel steps listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html then please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen so a member of our team can help you.

I am still showing that your second subscription is active, @leila_4372 . Please find someone locally to help you if you are unable to reach us.