Remboursement.

Hello There,

We appreciate you writing in. I understand that you wish to cancel the subscription.

We checked the account details associated with your email ID, and we see that you have an active subscription.

Please follow the steps given in the link below to be able to cancel the subscription as we will not be able to cancel it in the community forum.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html?promoid=61PM7X11&mv=other.html

Also, please read the article to learn about cancellation terms for your subscription.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

Since, this is a community forum and we will not be able to discuss any account or refund related information, I would request you to contact our Customer Support team that is 24/7 operational and you will get all the help that you require in order to resolve the issue.

Please use the link below to connect with the Adobe Customer support via chat or on the phone. You must be signed in with your Adobe ID.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Let me know if you have any more questions, comments, or concerns.

Thank you,

Rashmi Swain

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

Moved to the Account, Payment, & Plan forum from Using the Community