Subscription not reflecting on Lightroom Mobile

Forum|Forum|3 years ago
August 19, 2022
3 replies
567 views

Hi there.

I hope someone can help me. I recently purchased a yearly subscription to use premium features of Lightroom mobile however it will not let me use premium features. I use apple, so on my apple subscriptions it says that I am currently subscribed (in my trail period). However cannot use premium features. The app is asking me to upgrade my account so I selected the same option again but then a message says that I am already subscribed. After I tried that a handful of times it now gives me a notification saying unable to process purchase- if it persists please get support. I have logged out plus offloaded and re downloaded the app about 10 times.
I used to pay monthly installments but think it was with a my old email. One day it just logged me out of my old account and I lost all of my work and presets. I cancelled that monthly subscription and just started a new account with my new email and it's just giving me so many hassles.

What should I do next other than log out and in or offload and download the app again.

TIA.

Bug

This topic has been closed for replies.

Nancy OShea

Community Expert

Please log-in below to confirm your plan is what you think it is and active.

https://account.adobe.com/plans.

If you purchased from Apple Store, you should probably contact Apple.

Nancy O'Shea— Product User & Community Expert

T

Tynika-Ann25717789dt7gAuthor

Participant

So I checked and it says I have no paid subscriptions and when I follow the link to find one it's telling me to get a subscription to adobe and not Lightroom Mobile. I don't understand why this is necessary as I only need access to the mobile app as I have had before.

On Apple's side it says I'm subscribed just like all other apps. The mobile app is cheaper and seperate from desktop programs so I'm confused now as what else to do or why this would be an apple issue. It seems to be a problem with the Lightroom mobile app.