Suscripción cancelada en enero

Todo solucionado. Tenía un segundo plan que no recordaba....asociado a otro correo electrónico....My fault.

Me han ayudado muy amablemente a cancelar el segundo plan.

Muchas gracias y Salud

Juan Pardo

contact adobe support to correct the error. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

Hi Juan,

We appreciate you wrinting in. Happy to help!

We have checked your account and we see that you do not have any active subscription under the email address associated with the community.

Firstly, I’d like to sincerely apologize for the inconvenience you had to go through. That should never have happened, and I completely understand how frustrating this must be for you however, I am here to guide you to the right direction where you can get all the help to resolve the issue.

Since, this is a community forum, for any further help on refund, account or billing issues you will need to contact the support team via chat.

We are happy to share the link that can help you to connect with the Adobe Customer support.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

Moved to the Account, Payment, & Plan forum from Using the Community