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Participant
September 25, 2025
Question

The plan has been successfully paid, but the plan does not appear on the account.

  • September 25, 2025
  • 1 reply
  • 170 views

Hello,


I had an active Photography Plan (20 GB), purchased directly through Adobe. The payment was made on August 25, 2025, and I was still using the software on August 29.
I am aware that this plan was discontinued for new customers as of January 15, 2025, but Adobe stated that current subscribers would be able to continue as long as the plan remained active.
Now, however, I see no active plan in my account, and no billing history either. Today (on September 25, 2025) another payment was made in order, but there is still nothing in the account.
Could you please investigate this issue and help restore my subscription (or explain what happened)?


Thank you.

1 reply

kglad
Community Expert
Community Expert
September 25, 2025

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?

elen_5489Author
Participant
September 25, 2025

When I go look at the plan, it says: You have no paid plans.

But the payment has been paid successfully, I have it confirmed in my bank account 

kglad
Community Expert
Community Expert
September 25, 2025