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Participant
June 22, 2025
Question

Unable to Download 40GB Asset from Adobe Experience Cloud – "Connection Lost" Error

  • June 22, 2025
  • 1 reply
  • 435 views

Hi everyone,
I'm trying to download a large asset (around 40GB) from Adobe Experience Cloud. However, after downloading approximately 1GB, the process fails with a "connection lost" error — even though my internet connection remains stable and uninterrupted. I’ve tested this on both Safari and Chrome, and the issue persists in both browsers.

I also tried using download managers (such as IDM and Free Download Manager), but they either fail to capture the link properly or still encounter the same interruption.

Is there a recommended method for downloading large files from Adobe Experience Cloud?
Would using a desktop application like Adobe Bridge help in this situation?
Alternatively, is it possible to split the asset into smaller parts for easier download?

I'd really appreciate any insights or suggestions from those who’ve experienced a similar issue.

Thanks in advance!

1 reply

creative explorer
Community Expert
Community Expert
June 22, 2025

@zafer_2258  Is it possible to split the asset into smaller parts for easier download? Oh yeah! But...it will depend entirely on how the asset is stored and managed within Adobe Experience Cloud. For example, if it's a single (a huge video file),  you generally cannot split it before downloading unless the platform offers a specific feature for this (which is rare for a single asset). If it's a folder containing many smaller files that collectively add up to 40GB, then you might be able to download sub-folders or individual files, but often when you download a "large asset," it's provided as a single compressed archive (like a .zip file).  

For assets as massive as 40GB, browsers often aren't reliable enough due to server timeouts or connection limits. Your best bet for a stable download is almost certainly to use a dedicated desktop application like Adobe Bridge, which is built to handle these large transfers more robustly and might allow for better connection management and resume capabilities. If the asset isn't a single file, Bridge might also help you navigate and download smaller chunks if necessary, making the whole process much smoother for you.

If you don't want to use Bridge, another solution and best bet is to explore the dedicated Adobe Experience Manager (AEM) Desktop App. It's designed specifically for this kind of heavy lifting and usually bypasses the browser-related timeouts.. The AEM Desktop App mounts your AEM Assets repository as a network drive on your computer. This allows you to drag-and-drop files directly to and from AEM, treating them like files on your local drive. This method is generally more robust for large transfers as it's designed to handle potential interruptions and resume more gracefully than a standard browser download.

m
Participant
June 23, 2025

I’ve never used these tools before, so I’d really appreciate help with the following: How can I connect to my Experience Cloud assets using Adobe Bridge or the AEM Desktop App? Are there any specific permissions or settings required to use them? If the download is interrupted, is it possible to resume it with these applications? If anyone could provide a step-by-step explanation or point me to official documentation, I’d be very grateful. Thanks in advance!

Participant
June 30, 2025

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