Participant

Answered

Unable to load data

Forum|Forum|1 year ago
June 2, 2024
16 replies
18180 views

I havent been able to cancel my subscriptions since re-installing my creative cloud due to security issues. I'm able to subscribe to new apps, but not able to unsubscribe to them. The Creative Cloud is already white listed in my network's firewall.

Cancel subscription

Correct answer Shivangi_Gupta

Thread Summary

The error message "Unable to load data" appeared frequently, preventing users from managing their accounts.

Best Solution for Similar Cases

If you are also getting this error, here are the most effective steps:

Clear browser cache & cookies.
Try a different browser or device.
Disable browser extensions temporarily.
Use incognito/private mode.
Check Adobe server status: https://status.adobe.com
Use direct link: https://account.adobe.com/plans

Learn more: 'Unable to load data' error while trying to access the Adobe account

Shivangi_Gupta

Correct answer

Community Manager

Thread Summary

The error message "Unable to load data" appeared frequently, preventing users from managing their accounts.

Best Solution for Similar Cases

If you are also getting this error, here are the most effective steps:

Clear browser cache & cookies.
Try a different browser or device.
Disable browser extensions temporarily.
Use incognito/private mode.
Check Adobe server status: https://status.adobe.com
Use direct link: https://account.adobe.com/plans

Learn more: 'Unable to load data' error while trying to access the Adobe account

I

Incredible_impression4426

Participant

Try to enter your account from your mobile device

D

derek_9331

Participant

Why do you give the link https://adobe.ly/3xi8rR3 ?? This just shows what has already been done!

The error and issue of "Unable to load data" comes after this.

I don't want to spend hours because your system is not working. The same complaint is from a year ago. Is this not fixed yet???????

kglad

Community Expert

@derek_9331

relatively few see that problem. it's caused by a local problem. eg, a browser that's not updated or the use of an opera browser, though there can be other causes.

K

Kristina33729863sb9r

Participant

I had this frustrating issue as well, but completely turning off firewall for private browsing when opening my adobe account worked for me, I finally could see the data about plans and subscriptions again.

kglad

Community Expert

@Kristina33729863sb9r

thank you for that. for others, here are common user-side connection issues:

https://community.adobe.com/t5/download-install-discussions/unable-to-reach-adobe-servers-while-installing-or-updating-adobe-apps/td-p/14667078?linkId=100000272138469

J

jlorodio

Participant

I have the same issue too. This issue isnt just about no being able to cancel the plan. I also can't install software. I cant download anything from your website.

Shivangi_Gupta

Community Manager

Hi David,

We appreciate you reaching out. Have you tested the issue on more than one device?

Let us know.

Thanks,

Shivangi

A

ahon_1175

Participant

Cancel it by using your mobile phone , sign in with chrome . Thanks to god , I've just get rid off this service by using this method.

kglad

Community Expert

god's not necessary for this

Shivangi_Gupta

Community Manager

Hi all,

Could test the issue again? Let us know if it is working now.

Thanks,

Shivangi

L

lim_5460

Participant

Its not working. It is still showing unable to load data.

kglad

Community Expert

what's not working?

Z

zsofia_8988

Participant

Hey!

I have the same issue here! I subscribed to the free 30 day trial yesterday and I want to cancel my subscription, but I can't. Any idea how to make it work?

Thanks!

kglad

Community Expert

@zsofia_8988

contact adobe support.
twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Shivangi_Gupta

Community Manager

Hi all,

We have raised this concern with our team. We'll keep you informed about any updates from their end.

Meanwhile, could you check if this happens with any specific web browser?

^SG

B

BOON HUN316530189ap4

Participant

Hi Shivangi,

I am a subscriber with Adobe and recently I have switched over to a new laptop. I am trying to install my products into my new laptop but unable to do so as all my information does not load on the Adobe portal. It just displays "Unable to load data". Same issue when I want to retrieve my invoices. Please help

kglad

Community Expert

@BOON HUN316530189ap4

this page explains how to install cc apps by first installing the cc desktop app. the links at the page bottom allow you to select the installer suitable for your os, https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

S

songhao_3283

Participant

Update: my online unsubscription just worked. Their service team seemed to fix the problem. No extra charge for the unsubscription step.

kglad

Community Expert

@songhao_3283

thanks for the update.

Show more replies

Thread Summary

The error message "Unable to load data" appeared frequently, preventing users from managing their accounts.

Best Solution for Similar Cases

Thread Summary

The error message "Unable to load data" appeared frequently, preventing users from managing their accounts.

Best Solution for Similar Cases

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