Urgent Refund Request - Unjustified Billing and Lack of Support

Forum|Forum|3 months ago
October 13, 2025
4 replies
265 views

Dear Adobe Support,

I am absolutely shocked and furious to see that Adobe has charged me 431.86€ on October 11th at 6:43 PM, despite the fact that I cancelled my subscription on October 10th, well within the 7-day free trial period. I also received a confirmation page stating that my cancellation was processed correctly.

It is now over a week since this unjustified charge was made, and I am appalled by the lack of professionalism in this matter. Not only have I not used any Adobe applications since October 11th, but your company doesn’t even provide a direct contact or email to address such issues. This is completely unacceptable.

I demand an immediate refund of the full amount of 431.86€. If this issue is not resolved quickly, I will be forced to take legal action, including filing a formal complaint for unauthorized billing and reporting this to the relevant authorities for such practices.

Please respond to this matter immediately. If I do not hear back from you shortly, I will pursue the necessary legal steps to resolve this issue.

[Moved from the Premiere Pro forum by moderator]

Billing

Correct answer kglad

I have tried several times to contact your support via the online chat, but each time I attempt to be connected to an agent, I receive the following message:

“We are experiencing high wait time due to an ongoing issue. Our technical teams are working closely to resolve this as soon as possible. We sincerely apologize for the inconvenience and appreciate your understanding while we work to restore normal service.”

This has been happening for several days, and I have yet to be able to speak to anyone.

Additionally, I would like to clarify that I should not need a refund, as I canceled my free trial before the deadline. The issue is on your end, not mine, so it is your responsibility to process the refund.

I kindly ask that you resolve this situation promptly and get in touch with me as soon as possible.

Thank you for your understanding and prompt attention.

no one here can fix this for you.

Peru Bob

Community Expert

@Jeffrey_A_Wright

Jeffrey_A_Wright

Community Manager

Mouss, thank you for posting about your problems managing your subscription commitments to this public discussion forum. I can confirm that two of the three commitments you have made to Adobe have been canceled. Any refunds offered will take up to 14 days to process. You can find more information about the cancellation and refund process at https://adobe.ly/3W0zIjN.

You do still have an active commitment to Adobe Stock, Moussa. Please be aware that any unused Credits for Adobe Stock will be invalidated once you start the cancellation process for Adobe Stock. Please see https://adobe.ly/3W3iceE for instructions on how to self-cancel Adobe Stock and end your remaining commitment to Adobe, Moussa. ^JW

M

moussa_1326Author

Participating Frequently

Hello,

It’s been more than 14 days since I was informed my refund would be processed, and I still haven’t received it. This is becoming increasingly frustrating, as I need the funds urgently.

Can you please provide an update on when I can expect the refund to be issued? I’ve already been more than patient, and this delay is unacceptable.

I look forward to your immediate response.

Best regards,
Moussa

M

moussa_1326Author

Participating Frequently

There is no email for this type of issue, and the help bot says there are too many agents busy. I have already sent a message to Amal, who works at Adobe, but I haven't received a response yet

M

moussa_1326Author

Participating Frequently

ello how please

R

RobShultz

Community Expert

This is a Users Group Forum. I recommend that you work with Adobe.com