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hansb79696394
Participant
November 3, 2022
Question

Wrong email log in

  • November 3, 2022
  • 2 replies
  • 159 views

I can't access my paid Lightroom Classic app on my PC. For some obscurer reason my PC has determined that it is new and my regular login to LRC is now impossible. As I try to open the app it comes up with a trial offer as though I don't have a valid subscription. I accidently logged in with an incorrect email when it asked for my details and now there is no recognition of my subscription. I can't log out of the mistaken email nothing seems to work. What can I do

 

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    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 3, 2022

    start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

     

    if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

     

    if those all fail, change your cc language.  eg, try international english

     

    if that fails, change the install location

     

      Ged_Traynor
      Community Expert
      Ged_TraynorCommunity Expert
      Community Expert
      November 3, 2022

      Moving thread to the Account, Payment, & Plan forum from Using the Community

       

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