Wrong email registered. Can't login or cancel

Forum|Forum|4 years ago
November 5, 2021
3 replies
9152 views

When registering for a Photoshop trial I accidentally entered the wrong email account, one which I do not own or control. Apparently Adobe doesn't confirm emails when setting up new pay accounts?

I'm now trying to access the account to cancel it, but I can't because the security code needed to login is being sent to an email that I have never had access to. I don't see any relavent topics here, and real human support seems non existent.

Any help would be appreciated.

Correct answer Jeffrey_A_Wright

Dallyn, please see https://helpx.adobe.com/manage-account/using/create-update-adobe-id.html for information on how to update the e-mail address associated with an account. If you need assistance, please begin a secure chat session at <Removed by Moderator> so a support team member can assist you.

J

Joshua23795851tvrv

Participant

Sigh, I encountered this too. And it seems you can only have live support if you have an active plan (not a free trial). Did you happen to set a password for the "wrong email account" after registering for the photoshop trial?

I suggest checking your credit card transaction records more carefully from now on; like hopefully no one actually owns that "wrong email account" and ends up being able to abuse your credit card details somehow.

B

Babita294703454suu

Participant

They are actually taking my money. My credit card just got charged again after a year. They should have an email confirmation. How can a large company do this? I will have to cancel my credit card so they won't charge? I made a typo on my email and the account was set up to a non existent email. Yet still they are charging my credit card. Who do I contact? Can't they verify my credit card and stop charging me for a non existent account?

Jeffrey_A_Wright

Community Manager

Babita, I am sorry, but I don't see active memberships under the e-mail address you used to post to this public discussion forum. Please click on <Removed by Moderator> to begin a secure chat session with a member of our support team so any charges can be investigated.

Jeffrey_A_Wright

Correct answer

Community Manager

Dallyn, please see https://helpx.adobe.com/manage-account/using/create-update-adobe-id.html for information on how to update the e-mail address associated with an account. If you need assistance, please begin a secure chat session at <Removed by Moderator> so a support team member can assist you.