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Marianne48
Known Participant
December 7, 2020
Answered

Zahlunsprobleme

  • December 7, 2020
  • 2 replies
  • 346 views

Hallo,

die Zahlung für mein Adobe-Abo wäre am 4.12.20 fällig gewesen. Adobe hat eine Abbuchungsermächtigung, es wurde jedoch nichts abgebucht. Wenn ich in mein Adobe-Konto gehe, finden ich den Eintrag, dass bei der Abrechnung ein Problem aufgetreten sei und ich die Abrechnungsinformationen aktualisieren sollte. Meiner Bank sind keine Probleme bekannt.

Natürlich könnte ich die Zahlungsweise auch auf PayPal umstellen, doch ich will eine doppelte Bezahlun verhindern.

Bitte wie soll ich vorgehen bzw. an wen kann ich mich wenden?

Danke und mfG Marianne

    This topic has been closed for replies.
    Correct answer Manan Joshi

    Hello @Marianne48,
    Sorry to hear that you are facing trouble. Unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
    Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
    https://helpx.adobe.com/contact.html
    Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    2 replies

    M
    Community Expert
    Manan JoshiCommunity ExpertCorrect answer
    Community Expert
    December 7, 2020

    Hello @Marianne48,
    Sorry to hear that you are facing trouble. Unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
    Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
    https://helpx.adobe.com/contact.html
    Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan
    A
    Anonymous
    December 7, 2020

    Moving the the Account, Payment, & Plan forum from Using the Community

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