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O
Oleh OK
Inspiring
May 1, 2025
Answered

Can't add (or copy) shared Adobe Library

  • May 1, 2025
  • 2 replies
  • 1619 views

The process is shown in attached video. I used the last CC Desktop for demonstration but same goes with web. 

I added Public libraries and can't see them
I added Shared to everyone Libraries and after I hit blue botton "Add" or "Copy" - nothing happened

 

Any assist on that?

Windows, everything up to date  

    Correct answer Oleh OK

    Hi @David__B 

    Really appreviate your feedback. 

    At the same time, I did "share screen" with Adobe support twice — doesn't help. 

    What I did after is used Adobe Log Collector and than deleted the AdobeTempFolder on C drive. That's all. On the next day Libraries working like expected. 

    Cheers 

    2 replies

    O
    Oleh OKAuthor
    Inspiring
    May 15, 2025

    Update 15-May-2025

    I don't know if this Adobe or me, who deleted AdobeTempFolder on C drive yesterday, but today Library finally works like expected (screenshot from Adobe CC Desktop attahced).

    For anyone interested in deleting AdobeTempFolder: it's hidden directly on C drive. Mine was like 20 GB
    https://community.adobe.com/t5/lightroom-classic-discussions/can-we-delete-the-adobetemp-folder-on-windows/td-p/11506249


     

    David__B
    Adobe Employee
    David__B
    Adobe Employee
    May 22, 2025

    Hi @Oleh OK 

    It looks like you're making some progress. For the libraries sync error you might need to reach out to and work with our support team to resolve that. There likely is some corruption in the libraries configuration files on your system. Our support would need to share to share your log files with our developers to investigate the cause and then help you resolve it. You can contact our support here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

    Best,
    Dave

    O
    Oleh OKAuthorCorrect answer
    Inspiring
    June 2, 2025

    Hi @David__B 

    Really appreviate your feedback. 

    At the same time, I did "share screen" with Adobe support twice — doesn't help. 

    What I did after is used Adobe Log Collector and than deleted the AdobeTempFolder on C drive. That's all. On the next day Libraries working like expected. 

    Cheers 

    O
    Oleh OKAuthor
    Inspiring
    May 2, 2025

    https://shared-assets.adobe.com/link/08b59e27-b086-461e-74dc-f084c42c7039

    For instance, here is an open to everyone link to Adobe Library. 

    How do I add this to my library? Hitting blue "Add" button - nothing. Hit three dots, Copy - nothing. 

    https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html
    Tried this - nothing 

    Any help much appreciated.  

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    May 2, 2025

    Hi 

    @Oleh OK

    ,

    Welcome to the community! We're sorry to hear about this. Please try the steps marked as correct answer here- https://adobe.ly/3GAeSmC and let us know if that helps.

     

    Regards,

    Tarun

    O
    Oleh OKAuthor
    Inspiring
    May 2, 2025

    this doesn't help 

    I did all the steps both steps:

    1. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location:

    WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions

    2. Follow the steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

    I can create my own libraries (see attached img), everything works as expected, but when it comes to Add Shared library or Public libraries from Adobe - doesn't work.    



     

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