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S
SSL-ADT
Inspiring
August 11, 2025
Answered

Creative Cloud - Libraries not currently syncing

  • August 11, 2025
  • 9 replies
  • 615 views

How to resolve it? I have spent more than 2 hours thus far, but nada. Unable to fix it. I'm on a MacBook Pro computer with 16 GB of memory.

What gives?

Thanks!

-Ron

 

    Correct answer Tarun Saini

    Thanks for your response @SSL-ADT,

     

    I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://adobe.ly/4llXLE1

     

    Regards,

    Tarun

    9 replies

    oskar27
    oskar27
    Participating Frequently
    January 27, 2026

    I think contacting support is one’s only hope. I tried all suggestions (followed not the T), and nothing worked. Deleting all adobe apps really angered me because of the need to adjust the settings in all apps.

    kglad
    kglad
    Adobe Expert
    September 12, 2025

    @Apostle92627 

     

    is everything working ok, now?

    A
    Apostle92627
    Known Participant
    September 12, 2025

    No delete/edit button. Please disregard my last post. That works now.

    A
    Apostle92627
    Known Participant
    September 12, 2025

    I'm also having this problem. Not sure if it's related to my problem where it also refuses to update.

    S
    SSL-ADTAuthor
    Inspiring
    August 12, 2025

    Someone will be calling me within 48 hours, they say.

    S
    SSL-ADTAuthor
    Inspiring
    August 12, 2025

    I have no intention to remove the content in my library. I need it all.

    Tarun Saini
    Community Manager
    Tarun SainiCommunity ManagerCorrect answer
    Community Manager
    August 12, 2025

    Thanks for your response @SSL-ADT,

     

    I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://adobe.ly/4llXLE1

     

    Regards,

    Tarun

    S
    SSL-ADTAuthor
    Inspiring
    August 11, 2025

    But, after successfully following ALL instructions and reinstalling the app twice, the problem remains there.

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    August 12, 2025

    Thanks for trying the steps @SSL-ADT,

     

    Try the step marked as the correct answer here- https://adobe.ly/3HuEP84

     

    Let us know if that helps.

     

    Regards,

    Tarun

    S
    SSL-ADTAuthor
    Inspiring
    August 11, 2025

     

     

    Well, when trying to reinstall the app for MAC, I get the following content on the next page:

     

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Error>
    <Code>RequestHeaderSectionTooLarge</Code>
    <Message>
    Your request header section exceeds the maximum allowed size.
    </Message>
    <MaxSizeAllowed>8192</MaxSizeAllowed>
    <RequestId>CJA5PEG6H91BA4PM</RequestId>
    <HostId>
    E8RT5Q5JrL6PEpec0D5NFwWxWEMdhmdIHQNxh+WdPKfpUSCUj+H4iLHQTBydHqiHX+/py+xpVQ8=
    </HostId>
    </Error>

     

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    August 11, 2025

    Hi @SSL-ADT,

     

    We're sorry to hear about this. Could you please try the steps mentioned here https://adobe.ly/4mwzyM2 and let us know if that helps.

     

    Regards,

    Tarun

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