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Participant
March 21, 2024
Answered

Creative cloud says no apps are installed even though I already installed apps

  • March 21, 2024
  • 3 replies
  • 244 views

I used to work with Lightroom and Photoshop on my McBook Pro. Then I bought a desktop PC and installed the softwares on the new PC since I am allowed to install them in two computers with my plan. I have been using Lightroom and Photoshop on my new desktop without problems for a while and then I realized that my creative cloud says "no apps installed", so I cannot get any updates for my softwares. But I can still open and use Lightroom and Photoshop. I looked up FAQ and found the suggestion saying that I should close the creative cloud, remove some records in the credential manager in the setting and then try to log in again. I have done that but still it didn´t help. Any idea to fix it?

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Correct answer kglad

use the cc desktop app to reinstall over the currently installed apps.

3 replies

kglad
Community Expert
Community Expert
March 22, 2024

you're welcome.

Participant
March 22, 2024

Thank you! It worked.

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
March 21, 2024

use the cc desktop app to reinstall over the currently installed apps.