Question
DPC_WATCHDOG_VIOLATION caused by Creative Cloud?
I got 3 BSODes this month. All of them were when the PC was idle and I only knew that because I found my PC restarted by itself and then through event viewer and minidump.
I tried to use WinDbg to investigate the minidump, and all of them are related to Creative Cloud. I won't rule out it could be other hardware or driver issue, but it's just strange that all are related to Creative Cloud.
If there's any hint or help that could solve the issue, would appreciate. I already tried most common solutions online and would try to get help from other sources as well.
My 1st and 3rd crashs (there are slight difference in some number and versions, but overall are same)
CUSTOMER_CRASH_COUNT: 1
PROCESS_NAME: Creative Cloud.exe
STACK_TEXT:
ffffa101`b0598a58 fffff805`a3826bc6 : 00000000`00000133 00000000`00000000 00000000`00000500 00000000`00000500 : nt!KeBugCheckEx
ffffa101`b0598a60 fffff805`a3826111 : fffff805`a45c43b0 00000000`030c2409 00000000`00000000 ffffa101`b0529180 : nt!KeAccumulateTicks+0x596
ffffa101`b0598ad0 fffff805`a3825e0e : 00000000`00000018 00000000`01d10009 00000000`0000000d 00000000`030c240a : nt!KiUpdateRunTime+0xb1
ffffa101`b0598c90 fffff805`a38253d1 : 00000000`00000000 ffffa101`b0598ed9 ffffa101`b0529180 ffffb585`8bcf9000 : nt!KiUpdateTime+0x35e
ffffa101`b0598e50 fffff805`a38a9dac : ffffb585`8b571a60 ffffb585`8b571b10 fffff805`a458e260 ffffa101`0000000d : nt!KeClockInterruptNotify+0x2e1
ffffa101`b0598f40 fffff805`a3ca67ae : ffffb107`6e7c7a02 ffffb585`8b571a60 000a767e`ff302425 00000000`00000000 : nt!KiCallInterruptServiceRoutine+0x32c
ffffa101`b0598fb0 fffff805`a3ca6fbc : ffffb107`6e7c7760 00000000`00ffffff fffff805`a4415540 00000000`00ffffff : nt!KiInterruptSubDispatchNoLockNoEtw+0x4e
ffffb107`6e7c7720 fffff805`a3a3af4f : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiInterruptDispatchNoLockNoEtw+0x3c
ffffb107`6e7c78b0 fffff805`a38dac43 : 00000000`00000000 00000000`00000000 ffffa101`b0529180 00000000`00000000 : nt!KxWaitForLockOwnerShipWithIrql+0x6f
ffffb107`6e7c7930 fffff805`a390febd : 00000000`00000080 ffffb107`6e7c7a71 ffffb585`ed6a9b20 00000000`00000000 : nt!KiAcquireQueuedSpinLockInstrumented+0x73
ffffb107`6e7c7970 fffff805`a391070e : ffff8e76`5ef80f44 000a766d`d75d5297 ffffa101`b0529180 ffffb585`8bcf9cf8 : nt!KiAbEntryGetLockedHeadEntry+0x57d
ffffb107`6e7c79e0 fffff805`a39442f7 : ffffb585`00000000 ffffb585`ed6a9080 ffffb107`6e7c7b20 ffffa101`b05322f8 : nt!KiAbProcessThreadLocks+0x44e
ffffb107`6e7c7ad0 fffff805`a38e6173 : ffffb107`6e7c7e20 00000000`00000004 00000744`04d9aec6 ffffb586`0840d080 : nt!KiExecuteAllDpcs+0x4c7
ffffb107`6e7c7d20 fffff805`a3cac3b5 : 0e576036`8e30a9ed ffffa101`b0529180 ffffb586`0840d080 ffffa101`b0529180 : nt!KiRetireDpcList+0x333
ffffb107`6e7c7fb0 fffff805`a3cac35f : ffffb107`88917800 fffff805`a38ae583 00000000`00000000 ffffa101`b0669180 : nt!KxSwapStacksAndRetireDpcList+0x5
ffffb107`88917740 fffff805`a38ae583 : 00000000`00000000 ffffa101`b0669180 ffffa101`b0669180 00000000`0000000d : nt!KiPlatformSwapStacksAndCallReturn
ffffb107`88917750 fffff805`a3cab7ef : ffffb585`ddc72d70 00000000`00000020 00000000`00000000 00000000`00000020 : nt!KiDispatchInterrupt+0x63
ffffb107`88917780 fffff805`a394de98 : 00000000`00000001 ffffb107`00000001 ffffb586`00000001 00000000`00000000 : nt!KiDpcInterrupt+0x39f
ffffb107`88917910 fffff805`a3a1e661 : 00000000`00000000 0000029c`c1ab6f28 0000029c`c1ab6f01 ffffa101`b0529180 : nt!KiExitDispatcher+0xc8
ffffb107`88917970 fffff805`a3fab323 : ffffb586`0840d080 ffffb107`88917aa0 ffffb585`ed6a9080 00000000`0000001b : nt!KeAlertThreadByThreadIdEx+0x61
ffffb107`889179b0 fffff805`a3cb7c55 : ffffb586`0840d080 ffffb107`88917aa0 00000000`0000001b 0000029c`c1ab6f28 : nt!NtAlertThreadByThreadIdEx+0x1d3
ffffb107`88917a20 00007ff8`d5682934 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25
000000d0`903ff658 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ff8`d5682934
SYMBOL_NAME: nt!KeAccumulateTicks+596
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe
IMAGE_VERSION: 10.0.26100.4343
STACK_COMMAND: .process /r /p 0xffffb585ddc72080; .thread 0xffffb5860840d080 ; kb
BUCKET_ID_FUNC_OFFSET: 596
FAILURE_BUCKET_ID: 0x133_DPC_nt!KeAccumulateTicks
OS_VERSION: 10.0.26100.1
BUILDLAB_STR: ge_release
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {88dc98ce-f842-4daa-98d0-858621db6b0f}
Followup: MachineOwnerMy 2nd crash has different process, but node.exe is under C:\Program Files\Adobe\Adobe Creative Cloud Experience\libs\, and the parameter of this process is "C:\Program Files\Adobe\Adobe Creative Cloud Experience\js\main.js"
PROCESS_NAME: node.exe
STACK_TEXT:
ffffc801`a7d65a58 fffff805`93c26bc6 : 00000000`00000133 00000000`00000000 00000000`00000500 00000000`00000500 : nt!KeBugCheckEx
ffffc801`a7d65a60 fffff805`93c26111 : fffff805`949c43b0 00000000`0115290c 00000000`00000000 ffffc801`a7d49180 : nt!KeAccumulateTicks+0x596
ffffc801`a7d65ad0 fffff805`93c25e0e : 00000000`00000018 00000000`00a53350 00000000`0000000d 00000000`0115290d : nt!KiUpdateRunTime+0xb1
ffffc801`a7d65c90 fffff805`93c253d1 : 00000000`00000000 ffffc801`a7d65ed9 ffffc801`a7d49180 ffff920f`80ed0000 : nt!KiUpdateTime+0x35e
ffffc801`a7d65e50 fffff805`93ca9dac : ffff920f`805708a0 ffff920f`80570950 fffff805`9498e1a0 ffffc801`0000000a : nt!KeClockInterruptNotify+0x2e1
ffffc801`a7d65f40 fffff805`940a67ae : ffffb30a`05f67a02 ffff920f`805708a0 0003b79e`64c22ad7 00000000`00000000 : nt!KiCallInterruptServiceRoutine+0x32c
ffffc801`a7d65fb0 fffff805`940a6fbc : 00000000`00200000 00000000`00ffffff fffff805`94815540 00000000`00000000 : nt!KiInterruptSubDispatchNoLockNoEtw+0x4e
ffffb30a`05f67720 fffff805`93e3af4f : ffff920f`80dce040 fffff805`93dfc84e 00000000`00000000 00000000`00000000 : nt!KiInterruptDispatchNoLockNoEtw+0x3c
ffffb30a`05f678b0 fffff805`93cdac43 : 000001a0`b46b0e00 00000000`00000000 ffffc801`a7d49180 00000000`00000000 : nt!KxWaitForLockOwnerShipWithIrql+0x6f
ffffb30a`05f67930 fffff805`93d0feec : 000001a0`b46b0e18 ffff920f`d5997d90 ffff920f`ea9f7b20 ffff920f`ed998b20 : nt!KiAcquireQueuedSpinLockInstrumented+0x73
ffffb30a`05f67970 fffff805`93d1070e : 00000000`00000080 ffffb30a`05f67a71 00000000`00000000 ffff920f`80df50b8 : nt!KiAbEntryGetLockedHeadEntry+0x5ac
ffffb30a`05f679e0 fffff805`93d442f7 : ffff920f`00000000 ffff920f`ea9f7080 ffffb30a`05f67b20 ffffc801`a7d522f8 : nt!KiAbProcessThreadLocks+0x44e
ffffb30a`05f67ad0 fffff805`93ce6173 : ffffb30a`05f67e20 00000000`00000004 00000294`ccb60846 ffff920f`e1721080 : nt!KiExecuteAllDpcs+0x4c7
ffffb30a`05f67d20 fffff805`940ac3b5 : 00000000`00000000 ffffc801`a7d49180 ffff920f`e1721080 ffffc801`a7d49180 : nt!KiRetireDpcList+0x333
ffffb30a`05f67fb0 fffff805`940ac35f : ffffb30a`1e307800 fffff805`93cae583 00000000`00000000 ffffc801`a7e89180 : nt!KxSwapStacksAndRetireDpcList+0x5
ffffb30a`1e307740 fffff805`93cae583 : 00000000`00000000 ffffc801`a7e89180 ffffc801`a7e89180 00000000`0000000a : nt!KiPlatformSwapStacksAndCallReturn
ffffb30a`1e307750 fffff805`940ab7ef : fffff805`23e30180 00000000`00000020 00000000`00000000 00000000`00000020 : nt!KiDispatchInterrupt+0x63
ffffb30a`1e307780 fffff805`93d4de98 : 00000000`00000001 ffffb30a`00000001 ffff920f`00000001 00000000`00000000 : nt!KiDpcInterrupt+0x39f
ffffb30a`1e307910 fffff805`93e1e661 : 00000000`00000000 000001a0`b46b0e18 000001a0`b46b0e01 ffffc801`a7d49180 : nt!KiExitDispatcher+0xc8
ffffb30a`1e307970 fffff805`943ab323 : ffff920f`e1721080 ffffb30a`1e307aa0 ffff920f`ea9f7080 00000000`00000000 : nt!KeAlertThreadByThreadIdEx+0x61
ffffb30a`1e3079b0 fffff805`940b7c55 : ffff920f`e1721080 ffffb30a`1e307aa0 00000000`00000000 000001a0`b46b0cf0 : nt!NtAlertThreadByThreadIdEx+0x1d3
ffffb30a`1e307a20 00007ffb`e1482934 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25
00000089`36dff458 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffb`e1482934
SYMBOL_NAME: nt!KeAccumulateTicks+596
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe
IMAGE_VERSION: 10.0.26100.4343
STACK_COMMAND: .process /r /p 0xffff920fd5997080; .thread 0xffff920fe1721080 ; kb
BUCKET_ID_FUNC_OFFSET: 596
FAILURE_BUCKET_ID: 0x133_DPC_nt!KeAccumulateTicks
OS_VERSION: 10.0.26100.1
BUILDLAB_STR: ge_release
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {88dc98ce-f842-4daa-98d0-858621db6b0f}
Followup: MachineOwnerFor all of them (exact number slightly different)
DPC_WATCHDOG_VIOLATION (133)
The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL
or above.
Arguments:
Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
component can usually be identified with a stack trace.
Arg2: 0000000000000500, The DPC time count (in ticks).
Arg3: 0000000000000500, The DPC time allotment (in ticks).
Arg4: fffff805949c43b0, cast to nt!DPC_WATCHDOG_GLOBAL_TRIAGE_BLOCK, which contains
additional information regarding this single DPC timeout
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