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Inspiring
December 4, 2023
Answered

File sync messed up, Enterprise account

  • December 4, 2023
  • 1 reply
  • 526 views

Enterprise account, Mac OS 13.6.1, CC 6.0.0.571. 

 

I went on vacation for a few days. Back to work, and my Creative Cloud Files folder is all old files that have been deleted, and none of the stuff I was working on before I left. How do I fix that? 

 

I fortunately have another backup and was able to access my files there. And I have mapped the CC syncing to a new folder. How do I prevent it from syncing the old files in the cloud to the new local folder? 

 

As an aside, am I correct in my understanding that Creative Cloud file storage/syncing for Enterprise accounts will NOT be going away in February 2024? 

This topic has been closed for replies.
Correct answer kglad

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, restart your computer and recheck.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
December 5, 2023

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, restart your computer and recheck.

dDembickiAuthor
Inspiring
December 5, 2023

Thank you!! 

kglad
Community Expert
Community Expert
December 5, 2023

you're welcome.