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R
ribik
Inspiring
April 3, 2023
Answered

Forced Sign-out nightmare on devices

  • April 3, 2023
  • 4 replies
  • 850 views

Dear Adobe,

Something has to be done about this forced sign-out nightmare. As you know, most of us have more than two devices we use our Adobe products on, due to the nature of telecommuting and such. On Work Computer, Home Computer, and Laptop. This is painful, because this experience always forces me sign out of one of the devices. And no you can't just sign out leaving your adobe applications running, adobe forces you into complete shutdown. The applications start jumping on my mac dock like its Armageddon, like I've committed a crime. Can you imagine shutting down all your Adobe apps when you have five Adobe applications running and have 50 files open? And doing this every single time? 

 

This is a UX nightmare. 

 

Not only is it a big UX flop, it is an unnecessary constraint that has zero benefit for the user. 

This topic has been closed for replies.
Correct answer Nancy OShea

You can install on as many devices as you wish.  But only 2 can be activated concurrently.  AND you may use only 1 device at a time. 

Log-in to your online account below and deactivate the device(s) you're not using.

https://account.adobe.com/activated-devices

 

 

4 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
April 3, 2023

You can install on as many devices as you wish.  But only 2 can be activated concurrently.  AND you may use only 1 device at a time. 

Log-in to your online account below and deactivate the device(s) you're not using.

https://account.adobe.com/activated-devices

 

 

Nancy O'Shea— Product User & Community Expert
    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    April 3, 2023

    Kglad, it is not completely clear, but it sounds like the licensing information on one or more of the computers keeps causing them to sign back in more often than expected. They can still start with the suggestions offered and then work directly with our chat support team at https://helpx.adobe.com/contact.html?rghtup=autoOpen if they need additional assistance.

     

    Ribik, Kglad refers to the process to manage the activations at https://helpx.adobe.com/creative-cloud/kb/activation-limit-reached-creative-cloud.html You could be reaching the limit for allowable devices, but I would recommend following the previous suggestions to verify that each time you have to sign-in is required.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    April 3, 2023

    Ribik, sorry you keep being signed out of the Creative Cloud desktop app. Please see https://community.adobe.com/t5/download-install-discussions/unexpectedly-signed-out-of-adobe-application-or-membership/td-p/13244882 where this topic has been discussed and solutions offered.

     

    If you would like help with the process, then please don't hesitate to begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 3, 2023

    the op isn't seeing anything unexpected.

    T
    Test Screen Name
    Legend
    April 3, 2023

    It has benefits for Adobe though, as people with this need are forced into multiple accounts and subscriptions. By the way, the Adobe license you accept only slows you to use the license on ONE at a time, so the check allowing two is a generous provision, some might say (but not you, I'm guessing). 

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