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waynebrash
waynebrash
Participant
November 12, 2025
Question

Installed apps missing from Creative Cloud

I'm about to migrate to a new Windows 11 PC and was planning on using Creative Cloud to transfer my Adobe apps. However, on checking CC only InDesign is showing in Installed Apps. Photoshop, Illustrator and Acrobat are missing. Any help much appreciated.

9 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 12, 2025

do not transfer apps.  properly install them,  https://helpx.adobe.com/in/creative-cloud/get-started.html?linkId=100000370300607

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waynebrash
waynebrashAuthor
Participant
November 12, 2025

Hi, thanks for the reply. Sorry if it didn't come across clearly, but I mean to install the apps on the new PC from Creative Cloud, but they are all missing, apart from InDesign

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kglad
Community Expert
kgladCommunity Expert
Community Expert
November 12, 2025

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

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