invitations to collaborate on a Team Project do not work

Forum|Forum|1 year ago
July 7, 2024
2 replies
631 views

I have Creative Cloud for Team, all apps.
I want to create a Team Project and invite a collaborator.
So I create a new Team Project, choose a collaborator (email address is correct and the app recognizes it) and click "invite".

Everything seems ok, but he receives no invite (not by email, no notification in Creative Cloud) and we are now stuck and cannot start working.

We are on the same team (I am the administrator and assigned him the license), I receive no error/warning, It simply does not work.

Any reasonable explanation for that?

This topic has been closed for replies.

ToddHec

Adobe Employee

Hi - Sorry you're having this problem here. Can you share more details? Are you creating the Team Project in the admin console? In a different application? what applications are you trying to work with for this team project?

Regards,

Todd

kglad

Community Expert

1. have the invitees check their spam folder carefully.

2. invite yourself using a non-cc email to test. check your spam email.

C

Cristiano38443776l03jAuthor

Participant

Thank you, kglad.
The invitee (I am trying with one) has checked his spam folder and there is no invite.
I had already invited myself on my gmail email address and - sadly - received no invitation (spam folder checked).

This is really annoying because it really seems I did everything right.

kglad

Community Expert

is this a premiere pro project?

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