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Known Participant
July 23, 2025
Question

two computers, but can only be used on one computer at a time

  • July 23, 2025
  • 1 reply
  • 971 views

This morning I received an email with the subject "Your Adobe account is just for you," which, while understandable in its intent, implies an account sharing issue that does not apply to me. As a loyal Adobe user for over 20 years, I have never shared my Creative Cloud subscription.

My current workflow, and that of many designers I know, involves utilizing Creative Cloud applications on both my office desktop and my home computer. This setup allows for seamless transition and productivity. Furthermore, when working remotely or on-the-go, I routinely deactivate one of these machines to activate applications on my laptop – a common practice to comply with the two-computer activation limit.

The recent enforcement of the "programs only running on one computer at a time" aspect of the Terms of Service is significantly hindering my professional workflow. Like many designers, I often "multibox" projects, meaning I might be rendering a complex file on one computer while simultaneously working on a different project's layouts on another. This parallel processing is not about sharing; it's about maximizing efficiency and meeting client deadlines. For example:

  • Rendering and Design: I might have a lengthy render running on my office machine (e.g., in After Effects or Premiere Pro) while actively designing in Photoshop or Illustrator on my home computer.

  • File Verification and Transfer: When transferring large network resources between my office and home setups, it's critical to be able to quickly open and verify files on both ends, which sometimes necessitates having applications running concurrently for a brief period.

I fully understand and respect Adobe's need to protect its intellectual property and enforce its Terms of Service regarding account sharing. However, the current interpretation and enforcement regarding simultaneous program usage on separate machines, even within the two-computer activation limit, appears to be impacting legitimate professional workflows rather than addressing account misuse.

Could Adobe please provide further clarification on this policy? Are there any alternative solutions or exceptions being considered for professional users who rely on parallel processing across their own activated devices to maintain efficient workflows? I am keen to understand how I can continue to work effectively within the Creative Cloud ecosystem while adhering to the updated enforcement.

Thank you for your time and consideration

1 reply

kglad
Community Expert
Community Expert
July 23, 2025

there shouldn't be a problem with your workflow.

 

just to make sure there's not something else occurring, check your account, https://account.adobe.com activated devices to make sure they're all yours.

 

also, enable 2fa on your account.

Known Participant
July 23, 2025
It seems as if our messages are crossed. I want to clarify that the issue isn't with having multiple devices running Creative Cloud, but rather with running Creative Cloud applications simultaneously on multiple devices.
 
For example, using Premiere Pro to render on one computer while simultaneously working on layouts in Illustrator on another computer is considered a violation of the Terms of Service. While this has been against the TOS for some time, it hasn't always been strictly enforced. It appears that AI may now be tagging accounts in violation and sending out emails. 
Known Participant
July 23, 2025

According to a post by howardpinsky a "Design Evangelist at Adobe" : Hey juanafrancis. As Pommefille pointed out, two apps cannot be used concurrently. That being said, the team that handles this policy is looking to talk to users like yourself to better understand workflows. If you're open to it, feel free to shoot me a DM with your email address so I can pass it along. 

 

https://www.reddit.com/r/Adobe/comments/1m6k0qg/different_adobe_cc_apps_simultaneously_on_two/