Unable to connect to CC account

Question

I am unable to connect to Creative Cloud today on my Windows 10 computer.

The desktop app seems to work fine, opening the various apps and files, but it is not connecting to the CC folder on my computer. For a while I was unable to edit files (simply rename a text file) in my CC folder, my computer telling me that they did not exist. However, then a renamed file appeared in the folder.

The CC folder appears "dead" with no bright icon. The folder name is now "Creative Cloud Files Personal Account" with my email and a CC ID. My WiFi connection is working.

I shut down my Windows computer, then booted my MacBook which seemed to connect fine to CC. However, nothing I have done today on the Win system appeared in the CC version that my Mac could see.

This has never happened before in the years I have used CC. Can anyone suggest something I might try to reconnect my Win system to CC? Thanks.

Kalvyn Rasquinha · Accepted Answer

Hi @adieu , we've ended support for synced files. See https://helpx.adobe.com/creative-cloud/kb/eol-creative-cloud-synced-files.html. You can still use Cloud Docs to save your files in the cloud. See https://helpx.adobe.com/creative-cloud/help/about-cloud-documents.html and https://helpx.adobe.com/creative-cloud/help/cloud-document-faqs.html

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