Account Deleted for Fraudulent Activities

Question

Hi,

Our enterprise account was deleted out of the blue for fraudulent reasons stating: "our fraud prevention specialists detected fraudulent behavior concerning your Creative Cloud All Apps subscription".

The account consisted of several adobe license and 1 crective cloud license. Everything was purchased under Adobe directly. The Creative Cloud License wasn't shared with anyone and I was the sole user for it. I've already talked to support and there is nothing they can do. I've lost all my files on the cloud.

While this is a hard-learned lesson to back things up with Adobe, I'd never expected a platform to just delete everything without notifying a user and giving them a chance to justify.

Would you guys be able to help me clarify what could be the fraudulent activity? Support wasn't able to go into more details for security reasons.

Alex28109264zl6w · Accepted Answer

UPDATE

Thank you everyone again for your advice. Here is what happened for future reference.

Adobe tried to process the monthly payment on a card we had canceled due to fraudulent activity but the person in charge had failed to update the payment details. Adobe apparently sent us an email to let us know and give us a heads up but we never received that email. They then proceeded to delete the whole account on the suspicion of fraudulent activity.

Unfortunately, there is no way to recover the lost files as they deleted the account for good. From now on, I’ll do monthly back ups of the cloud files.

kglad · Answer

any use or contribution to stock?

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