Adobe Portfolio Disappeared

Question

My Portfolio draft disappeared after my school switched me to a Creative Cloud account, but I used the same email. I had previously signed in with Google, but when my university switched me to the Cloud account, it prompted me to type in my email and password. I put in the exact same email address as the one I logged in with for the "sign in with Google" option, but it takes me to a welcome screen and there is no trace of the personal website draft I have been working on for the last two weeks.

Is there a way to find or restore my portfolio draft?

Tarun Saini · Answer

Hi @ethan_3933,

Welcome to the community! Your Portfolio draft should be safe; it’s just under your personal Adobe account. Your school has created a new enterprise account using the same email. Please try the steps mentioned below-

Sign out of Adobe and clear your browser cache or use Incognito mode.
Go to https://adobe.ly/3VvxTeh → Sign in with Google (don’t type your email).
If prompted, choose Personal Account, not Company/School Account.
Go to https://adobe.ly/3W1KnKK → check Manage Sites for your draft.

Let us know if that helps.

Regards,

Tarun

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