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Li1307
Participant
September 21, 2023
Question

All the documents I had saved in Creative Cloud have disappeared

  • September 21, 2023
  • 2 replies
  • 198 views

My account is linked to an email, it is one that he gave us at school, today I wanted to open the files in Photoshop, but it turns out that it says that it has not found the file, so I went to look in the cloud, in the folder is empty. Has anyone had something similar happen? How can I recover my files, they are very important to me 😞

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    2 replies

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    September 21, 2023

    This won't help the original person with lost files, but For anyone else reading this...
    You should always have a local copy of all files, not just in the cloud
    If you don't have space on your computer drive use an external drive for files
    A USB flash drive to carry with you... here are 2, there are many more available
    PNY brand https://www.amazon.com/PNY-512GB-Turbo-Attach%C3%A9-Flash/dp/B0BF5VHLBZ
    SanDisk https://www.amazon.com/SanDisk-512GB-Ultra-Flash-Drive/dp/B083ZLJ5MG
    Other flash drives are 1 or even 2 Terabytes
    Formatting a flash drive https://www.usbmemorydirect.com/blog/flash-drive-format-types/
    .
    I use a Sata docking station and SEVERAL 'bare' drives for backup of my desktop computer
    There are many external drive devices, this is the one I use
    https://www.amazon.com/StarTech-com-External-docking-station-drives/dp/B00U8KSLA8/

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 21, 2023

    if your school administers your subscription, contact your administrator.

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