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Participant
March 13, 2023
Question

Cloud files not showing up in finder window

  • March 13, 2023
  • 1 reply
  • 1489 views

I have files stored on my creative cloud, but they are only visible on the web version or in the creative cloud application. They don't show up in my finder folder for creative cloud. It just shows an extension to the web version.

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1 reply

kglad
Community Expert
Community Expert
March 13, 2023

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

 

Participant
March 14, 2023

That didn't work, unfortunately.

kglad
Community Expert
Community Expert
March 14, 2023

sign out and then back in to your cc desktop application: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

 

if that fails, click the cloud icon in the cc desktop's upper right > cc web and verify that your files are on the web.

 

if they are, restart your computer and recheck the cc desktop app.