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J
Joe280213765eiv
Participant
March 13, 2023
Question

Cloud files not showing up in finder window

  • March 13, 2023
  • 1 reply
  • 1489 views

I have files stored on my creative cloud, but they are only visible on the web version or in the creative cloud application. They don't show up in my finder folder for creative cloud. It just shows an extension to the web version.

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    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 13, 2023

    reset the cc desktop app by making sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R

     

    J
    Joe280213765eivAuthor
    Participant
    March 14, 2023

    That didn't work, unfortunately.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 14, 2023

    sign out and then back in to your cc desktop application: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

     

    if that fails, click the cloud icon in the cc desktop's upper right > cc web and verify that your files are on the web.

     

    if they are, restart your computer and recheck the cc desktop app.

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