Cloud files not showing up in finder window

3 replies
1525 views
Translate

I have files stored on my creative cloud, but they are only visible on the web version or in the creative cloud application. They don't show up in my finder folder for creative cloud. It just shows an extension to the web version.

This topic is closed to new replies. Start a new post to keep the conversation going.

kglad

Community Expert

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

Translate

J

Joe280213765eivAuthor

Participant

That didn't work, unfortunately.

Translate

kglad

Community Expert

sign out and then back in to your cc desktop application: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

if that fails, click the cloud icon in the cc desktop's upper right > cc web and verify that your files are on the web.

if they are, restart your computer and recheck the cc desktop app.

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.