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DarrynRogers
Inspiring
July 9, 2021
Answered

Creative Cloud Desktop icon disappears from notification area in Windows 10 during file sync

  • July 9, 2021
  • 2 replies
  • 1398 views

The problem:

Creative Cloud Desktop icon disappears from notification area in Windows 10 during sync with Creative Cloud Files. The icon disappears leaving a blank space. Clicking on the blank space flashes up the Creative Cloud application but then the application immediately crashes. The file sync continues in the background.

 

Solutions I have tried:

Updating Creative cloud - Didn’t work

This problem has been occurring through many versions.

 

Uninstalling then reinstalling the Creative Cloud application - Didn’t work

 

Clearing out the database files (.db, .db-shm, or db.wal.) - Didn’t work

https://helpx.adobe.com/in/creative-cloud/kb/creative-cloud-crash-core-sync.html

 

Repairing through Windows “Programs and features” - Didn't work

Click on Start

Right-Click Adobe Creative Cloud

Click Uninstall (It will open Programs and Features)

Highlight Adobe Creative Cloud

Click Uninstall/Change

Click Repair

 

Has anyone else experienced this?

This topic has been closed for replies.
Correct answer DarrynRogers

Hi Darryn,


Thanks testing all these things. It sounds like you have tried all the typical solutions for this kind of issue. I'd recomnend reaching out to and working with our support directly as a next step. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Best,

Dave


Thanks Dave,

 

Support reccommended that I use the Creative Cloud Cleaner tool to clean out the Creative Cloud Desktop app and then re-install it:

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html#sa_src=web-messaging

 

I've done a few test file uploads through the Creative Cloud Files folder and this seems to have fixed the problem.

 

Cheers

Darryn

2 replies

D
DarrynRogersAuthor
Inspiring
July 12, 2023

This problem actually continued to persist even after I thought the problem had been solved. I gave up and just put up with it. I have recently built an entirely new system that is running a fresh version of Windows 11.... and it still happens. This has to be a Creative Cloud bug surely.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 12, 2023

    i've never seen it (win 10) and it's not commonly reported, so it's more likely some problem between the app and something else on your computer.

    D
    DarrynRogersAuthor
    Inspiring
    July 12, 2023

    I have no idea what it could be as I am on a completely new Windows 11 OS installed from scratch. Maybe my ethernet hardware? Would you mind testing it?

    It happens on my machine whenever I set a long upload going with many files in it. I can pretty reliably trigger it whenever I do my weekly remote backup to Creative Cloud. I will upload an entire project that might be around 5 to 10 GB consisting of a few hunderd files. It will happily upload for a while but almost always the Creative Cloud notification icon will disappear from the Taskbar. The upload will even continue to process in the background. I can see the data usage in the Task Manager.

      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      March 22, 2022

      Hi there,

       

      We're sorry for the delay. Are you still encountering the issue with the Creative Cloud icon disappearing during file sync? Are you using a computer Administrator account with full read/write permission? What Creative Cloud version are you using? Please make sure that the operating system is up to date. If there is any pending updates are left, try updating them and check if that helps.

       

      Try right-click the application’s shortcut, and then click Properties. In the Properties dialog box, click the Compatibility tab. At the bottom, you will see an option "Run this program as an administrator" check that option and click apply and then okay.

       

      Let us know if that helps.

       

      Regards,

      Tarun

       

      N
      nad236340621046
      Participant
      March 22, 2022

      @Tarun Saini"Run this program as an administrator" will cause an issue for non admin account is there any other recommendation?

      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      March 22, 2022

      Thanks for your response. Are you in a guest account? Since when have you been seeing this issue? Have you checked all the steps mentioned above except to run as an administrator? What Creative Cloud version & the operating system version are you using? Please make sure that the operating system is up to date. If there is any pending updates are left, try updating them and check if that helps.

       

      Regards,

      Tarun

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