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Inspiring
September 27, 2016
Question

Creative Cloud Files not showing in Finder

  • September 27, 2016
  • 2 replies
  • 6609 views

Hi,

I'm having an issue where Creative Cloud Files aren't showing in my Mac's Finder. When I go through the app, I'll have all the most recent files. When I try to access Creative Cloud through Finder, only some of the files are there. Is there a way to fix this? The system is up to date.

In an issue that may be related, so I'll mention it here just in case. Lately my Cloud has taken forever to sync. The other day, it took over an hour. Sometimes it won't sync at all but won't give me a reason the files won't sync. Some files will sync one day, then the next not sync.

Also, the issues seem to be getting worse. I work on a team and all members have access to the Creative Cloud. The other day, several files were deleted and none of us deleted them. Stranger, even though we should all have access to the same archive, the files were only in one team members archive. Everyone had completely different looking archives. In an even more annoying occurrence, one team member was inexplicably booted out of access to files the other day and had to be reinvited. Today, he had to be reinvited again.

P.S. I know Adobe might be able to see what's wrong via remote access, but my company's firewall blocks them and I'm still waiting on IT to get back to me on allowing a temporary session. I figured I'd post it here to see if anyone had any ideas.

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2 replies

liamthorpeyoung
Participant
September 27, 2016

Anyone know of a likely timeline for a fix for macOS Sierra? As a developer myself I know we get the pre-release months ahead of time, Adobe should have been working on this so that there were no issues when Sierra went public, which was seven days ago now.

Haeme Ulrich
Inspiring
September 27, 2016

I'm not sure how early this was communicated. DropBox has the same problem…

Haeme Ulrich
Inspiring
September 27, 2016

Are you using macOS Sierra? There sync tools have a problem with the new iCloud Drive Desktop sync…

Best

Haeme Ulrich

Inspiring
September 27, 2016

Hi,

Thank you. I'm using the MacBook Air.

Do you know of any problems with this version of Mac?

Thank you,

JanelleR

Haeme Ulrich
Inspiring
September 27, 2016

Which version of macOS are you using? The described problems are only with the most current (10.12)

Best

Haeme