Participant

Question

Creative Cloud Files Taking Up Memory On Laptop

Forum|Forum|8 years ago
January 29, 2018
8 replies
45663 views

Hey I am using the Creative Cloud Desktop App on my Macbook pro. After getting a notification on my laptop that I have run out of storage space, I realised that all of the files I have saved in the Cloud are also saved on my laptop and using up a lot of memory.

This may be a silly question but how do I stop this or is it possible to do so? I thought Creative Cloud was a Cloud service, to free up space and eliminating the need to save large files onto my laptop.

Any help would be great thanks!

M.

This topic has been closed for replies.

D

defaultarlseslvs2u4

Participant

Core Sync has always been a dumpster fire for resource drain.

David__B

Adobe Employee

Hello there,

Sorry to hear about your difficulties with Core Sync and it's related processes. I'm not seeing this behavior on my systems so it is most likely something related to your installation of the Creative Cloud desktop app or a conflict between some of the Core Sync processes and other software on your system. A few questions to better understand the scenerio.

Are you using a Windows or Mac computer and which version of the operating system?
Is your operating system completely up to date?
Which version of the Creative Cloud desktop app are you using? Is it completely up to date?
What troubleshooting have you tried in relation to the issue so far?
Has it always done this since you have had your Creative Cloud membership or is this something which just started happening recently?
Do you use any third-party anti-virus software other than what is included with the operating system?

This info will help on offering advice for recommendations for what next steps to take to resolve the issue.

Best,

Dave

A

AjsArt

Participant

Perhaps you can help me Dave, as I am experiencing the same problem.

- MacBook Pro M1 2020

- Monterey Ver 12.4 - - Up to date

- Most recent version, just uninstalled and reinstalled directly from Adobe website

- See above

- I have previously worked on various PC computers and never had a problem. To the best of my knowledge the files were kept on "cloud" storage. They now consume over 78 GB of my Mac.

- No third party anti virus software.

Hope you can help - let me know if you need more information.

C

Chris246428298004

Participant

For windows users you also want to check the TEMP and USER files. My CC is corrupted and keeps generating an ever growing CEF notepad file. 72GBs last check. Was curious what was happening as I thought it was Adobe cache related. Not sure how that file type works on Mac but I used a program called SpaceSniffer to show me where and what files where taking up so much space.

RLP9709495

Participating Frequently

I have the same problem. So now it's like same files are taking up twice the space.

T

Tom Pattyn

Adobe Employee

As mentioned in an earlier post:

"In the Creative Cloud program, go to the Preferences menu and click Creative Cloud and click Files, remove the checkmark from Creative Cloud Sync. Now when I want to use my Creative Cloud Files, I go through the actual website and download just the file I want and when I'm done I upload the finished work back through the website or I leave it in my local storage."

If you turn off the sync option, I would strongly suggest you keep a backup of your files on an external disc or something similar.

grandmaster_j

Participant

Hi, I'm also looking to disable this (CC is taking up to 300mb ram just to sit idle)

When I go to preferences, there is no option to un-check though.

There is a syncing section, but no option to turn it on or off

T

TuPham81

Participant

I have the same problem on my MacBook Pro 2016. My 256 SSD is constantly running out of space and causing the performance to grind down to a halt. Am I asking for too much to have the ability to specify which folders I would like to sync to access offline?

Or if Adobe CC could manage to download files as required like Microsoft Onedrive allows?I really don’t want to have to resort to relocating all my CC files and host on my OneDrive.

A

Anonymous

Woke, this morning, to very sluggish PC. Closed the Edge browser as all browsers seem to gobble loads of memory. Still sluggish. Task Manager showed Adobe Creative Cloud using precisely and constantly 146.3MB and I've not got any apps running. This is more than double any other process showing. So, I Googled and found this thread. Decided to go check the cloud synching prefs mentioned here. Just opening CC on desktop resulted in first process dropping to 68MB and new "(2)" process now using 104MB.

File synching shows as "paused", likely result of a previous attempt to slow the memory drain Adobe was bringing to my life as a light user of PS. All I want to synch is a few watermark files. :/ Resuming the file synching to see the effect, the two processes, combined, now using 275MB. Tempted to close the application and abort the resident process, take it off the startup list and just run it when I need to use and Adobe product. 143.6MB seems ridiculous when it's not synching and no apps open.

T

tamaralig

Participating Frequently

I just had to do this on my own iMac and MacBook Pro

In the Creative Cloud program, go to the Preferences menu and click Creative Cloud and click Files, remove the checkmark from Creative Cloud Sync.

That stopped any additional files from syncing, I restarted for safe measure and then went into Finder and deleted the Creative Cloud Folder itself, to remove the previously synced files from my storage. Now when I want to use my Creative Cloud Files, I go through the actual website and download just the file I want and when I'm done I upload the finished work back through the website or I leave it in my local storage. Doing this also freed up the Memory/RAM that was being used and my CPU idle increased, since it was no longer randomly checking the synced files for changes.

M

monk35258566

Inspiring

In the Creative Cloud program, go to the Preferences menu and click Creative Cloud and click Files, remove the checkmark from Creative Cloud Sync. Now when I want to use my Creative Cloud Files, I go through the actual website and download just the file I want and when I'm done I upload the finished work back through the website or I leave it in my local storage.

I assumed Adobe's cloud storage streamed my files like iCloud or Google Drive Stream, so this is an inconvenience for me. I don't have the storage space on my laptop to sustain 60GB of files locally, and I definitely don't want to manually download and upload files when things like Drive Stream are more time efficient and safer in the event I forget to update a file.

Visiondezignz

Participating Frequently

I have the same question, I can't even work on my school projects because the memory is full on my laptop... Can anyone answer the question?

Miller_Communications

Participant

So far, I have solved one of the issues, using up all my memory. I have partitioned my SSD drive and assigned the Creative Cloud assets file folder to this partitioned space. So, now when I run out of space, it is only in the designated area. I am still sorting it out with Adobe what the issue is, it is not behaving very cloud like.

DR Brandt

Known Participant

Yes! Same thing happened to me on my Windows 10 laptop last week, as part of my struggles to get my CC Files to sync. Still having issues, but hopefully being addressed in another post.

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