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debbier60954808
Participant
Sep 10, 2021 9:48 AM UTC
Question

Creative cloud slows my mac BigSur

I'm running my my mac on BigSur. I have 2.8 GHz i5, 8gb memory and Creative cloud will just not run properly. It take ages to install any of the apps if they work at all. I've cleard loads of memory on my machine. Cleared and reinstalled CC numerous times and still not working properly. It's so frustrating. Same CC account works fine on my work Mac. I've connected directly to my router to ensure it's not a internet speed issue and turned off firewalls. Don't know what else to try! Anybody???

 

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    3 replies

    LinSims
    Community Expert
    LinSimsCommunity Expert
    Community Expert
    Sep 10, 2021 12:36 PM UTC

    Adobe recommends that Macs have a minimum of 16Gb of RAM. According to the requirements page, CC will run on as little as 4Gb, but I suspect it will run very slowly.

     

    https://helpx.adobe.com/creative-cloud/system-requirements.html

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      debbier60954808Author
      Participant
      Sep 13, 2021 1:48 PM UTC
      Ok thanks for the info. However, my Mac at work has 8GB and CC runs perfectly on this. My 8GB Mac at home running the same licence runs as slow as a snail? Doesn’t make any sense.
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      Ged_Traynor
      Community Expert
      Ged_TraynorCommunity Expert
      Community Expert
      Sep 10, 2021 10:55 AM UTC

      Moving thread to the Creative Cloud Services forum from Using the Community

       

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