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Participant
March 14, 2023
Question

Creative Cloud Storage Issue

  • March 14, 2023
  • 1 reply
  • 519 views

My first post. I've had an Adobe Photography account now for about 3 years now. I'm a satisfied (with the apps) user and I use Photoshop, Lightroom, and most of the other included apps frequently. I also still have and use Photoshop CS6, which is screaming fast compared to Photoshop 2023! How has Adobe managed to make Photoshop 2023 THE slowest editing/creation tool on the planet?!? But I digress...

 

My issue is that when I log into my Creative Cloud account, down in the bottom left corner it reads "11.3 GB used" (see attached file). However ...

When I click on "Your files / Cloud documents" in the main window it reads "You have no cloud documents".

When I click on "Your files / Published", it reads "You haven’t shared links to your work".

When I click on "Your files / Synced files" it reads "You have no synced files".

When I click "Your files / Mobile creations" is reads "You have no mobile creations.

When I click on "Your libraries / Personal and shared" it reads "There’s nothing here, yet."

When I click on "Your libraries / Public" it reads "There’s nothing here, yet."

When I click on "Shared with you" it reads "You have no shared items."

And finally, when I click on "Deleted" I see "You have no deleted items."

 

Is there some other unlisted category/heading/whatever where files are stored that I just don't know about? I'm not "syncing" anything either, although if I were wouldn't it appear on the Creative Cloud webpage? I haven't uploaded ANYTHING to the Creative Cloud, which is apparently doing something SO Creative and Secretive that it's a complete mystery! Well, at least to me it is.

 

Anybody got any ideas about this one?

Thanks in advance to anyone who replies to this!

This topic has been closed for replies.

1 reply

Al5D1FAuthor
Participant
March 14, 2023
Thanks for the quick response! You wrote: "and lightroom?"
I have both Lightroom and Lightroom Classic installed on my computer. What
specifically are you asking about it/them?

The link you provided is titled "Why should I delete files permanently from
cloud storage?" As I noted in my initial post, there's nothing in my
deleted folder. Screenshot below. There's nothing in ANY of the folders in
Creative Cloud. They're ALL empty.

[image: CreativeCloud-2.jpg]
kglad
Community Expert
Community Expert
March 14, 2023

lightroom stores cc files.  

 

go to your cc web file page and check the 8 folders and lightroom link