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AshlieM
Participant
August 10, 2015
Answered

Files keep reappearing when deleted.

  • August 10, 2015
  • 3 replies
  • 7135 views

Hi, we use assets to store a lot of files and work off the same files on different machines. Today some files that I have deleted keep coming back. It is only in a specific folder. I've deleted them lots of times (and even tried deleting the whole folder and emptying from the archive) and I can't figure out what keeps bringing them back. I am part of a team that uses Creative Cloud and it is effecting all the users.

This topic has been closed for replies.
Correct answer MJohnson8

Yes, we've gone through those steps as well with the same results.  I even had a folder of completed work get overwritten by incomplete work done 2 days before when the other designer signed onto her laptop.  THANKFULLY I have Time Machine that was backing up the files and was able to recover that folder through there.

Do you know anything about using Dropbox for the same collaborative purpose?  We need at least 75-100gb of space because files we work on are often huge and projects have to sit in their folders for a while before being approved to be stored on our server.


Time machine has been a lifesaver more than once. Especially when all files in current production disappeared from CC earlier this year!

We haven't looked at using Dropbox. We have a good-sized design team with a lot of big projects constantly on the go, and have come close to filling 100GB of storage in our collaborated folder in past. Have to keep on top of archiving finished projects to a local server. This isn't stable enough for working on files directly though, so CC was supposed to be better for this purpose (plus accessing CC from other locations is a bonus.)

3 replies

Participant
May 7, 2021

It's 2021 - how is this issue not fixed yet? everytime I remove files from the creative cloud folder on desktop - it keeps reappearing. Really frustrating.

EthosWhippet
Known Participant
September 7, 2022

STILL a problem in Sept 2022. And I'm the only user, no collaberation. The deleted file keeps reappearing and will NOT leave.

Participant
November 18, 2022

Nov 2022 – I'm having the same issue. Folders with 4 people collaborating. We turn off our sync, all of us delete the folders both in online CC and on the desktop. Empty the Deleted folder to Permantly delete the folders. And as soon as you sync, the folders return on all our machines.

marcosl8034831
Participant
January 9, 2020

Greatings,

Was there a fix for this, other than sending the zippeed files?  I'm having the same issue.  A couple empty folders that keep re-appearing after being deleted. Thanks in advance.

Lin He
Adobe Employee
Adobe Employee
August 12, 2015

Hi:

Though I have replied you in another thread, I still reply you here and request the same information to understand your issue.  Please use the log collector tool from https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and send the zip file on your desktop to me at SyncForum-Communication@adobe.com.

Please provide the information as below in the email as well:

  • Adobe ID:
  • Forum post link:
  • Specific file or folder names that are affected:
  • Are you using Creative Cloud collaboration:
  • How many computers you use with Creative Cloud:
  • What Operating systems are you using:
  • Creative Cloud Desktop Version:
  • Type of internet connectivity (Ethernet/WiFi):
  • Using a proxy (Y/N):
  • Firewall (None/Corporate/Local):
  • Timezone of your computer:

Best Regards.

Lin

Participant
July 5, 2016

I'm having the same issue as noted above. There's a particular file I need to get rid of that keeps reappearing, even after deletion/archiving. I am part of a team that uses CC.redtea

Lin He
Adobe Employee
Adobe Employee
July 5, 2016

Hi Victor:

Could you please use the log collector tool https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and send the zip file on your desktop to me at SyncForum-Communication@adobe.com and also provide the information below:

  • Adobe ID:
  • Forum post link:
  • Specific file or folder names that are affected:
  • Are you using Creative Cloud collaboration:
  • How many computers you use with Creative Cloud:

Best Regards

Lin