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Participant
October 25, 2023
Question

HELP I lost my creative cloud files

  • October 25, 2023
  • 2 replies
  • 318 views

Hello,

I've been using Adobe for 3+ years. Recently I spent some times in between jobs, so I didn't have any license anymore. Now I have a new one, but in the meantime it seems like all of the files I created since the beginning have been deleted, I can't find them even though CC says my libraries are synced. Is there a way to get them back?

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2 replies

John T Smith
Community Expert
Community Expert
October 25, 2023

This won't help the original person with lost files, but For anyone else reading this...
You should always have a local copy of all files, including account information
Make a text file with your account information and copy it + files to an external device
If you don't have space on your computer drive use an external drive for files
A USB flash drive to keep in a safe place... here are 2, there are many more available
PNY brand https://www.amazon.com/PNY-512GB-Turbo-Attach%C3%A9-Flash/dp/B0BF5VHLBZ
SanDisk https://www.amazon.com/SanDisk-512GB-Ultra-Flash-Drive/dp/B083ZLJ5MG
Other flash drives are 1 or even 2 Terabytes
Formatting a flash drive https://www.usbmemorydirect.com/blog/flash-drive-format-types/

Participant
November 10, 2023

so there is no way to retrieve my files?

kglad
Community Expert
Community Expert
November 10, 2023

did you check the 4 sites?

kglad
Community Expert
Community Expert
October 25, 2023