I lost access to all my CC files

Question

My account used to be held and paid for by a school, however using the same email address I'm using now. Upon the school removing my access I started my own subscription which I am now paying for using the same exact account/email, however all my documents including copies of many important work files are now no longer accessable to me at all. Adobe just claims that I have no files on my creative cloud. Is there any solution to this issue?

John T Smith · Answer

For anyone else reading this...You should always have a local copy of all files, not just in the cloudIf you don't have space on your computer drive use an external drive for filesA USB flash drive to carry with you... here are 2, there are many more availablePNY brand https://www.amazon.com/PNY-512GB-Turbo-Attach%C3%A9-Flash/dp/B0BF5VHLBZSanDisk https://www.amazon.com/SanDisk-512GB-Ultra-Flash-Drive/dp/B083ZLJ5MGOther flash drives are 1 or even 2 TerabytesFormatting a flash drive https://www.usbmemorydirect.com/blog/flash-drive-format-types/

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded